Contact Centre Consultant - Sydney, Australia - BAUER MEDIA

BAUER MEDIA Sydney, Australia

21 hours ago

permanent Full time

Description

About the role

The Contact Centre Consultant role aims to deliver frontline customer services to meet and exceed customer support expectations. It will interact with internal and external customers from across Australia and will be responsible for receiving inbound calls and performing outbound calls to existing customers. It will manage the interaction with customers efficiently and effectively with regard to both excellence in productivity and service quality. The role is strictly KPI and SLA focused, but it will also require contacting an existing database of customers as well as new customers.

Duties

Manage customers' service requests, complaints, transactions and general requests received by phone, email or website
Act within position delegations and authorities to resolve problems and provide follow-up, fulfilment, resolution and feedback to customers' issues
Communicate service issues with Contact Centre Supervisor
Contribute to the integrity, success and superior quality standards for our customers across all aspects of the business
Provide information and feedback on customer trends and business processes to assist the Contact Centre Supervisor to evaluate and improve services and procedures.
Provide information as required on call volumes and requested information for daily, weekly & monthly call centre reporting.

Skills and experience

Customer Service experience with direct contact with customers.
Organisational skills and ability to effectively manage time
Experience in use of computerised databases and reporting tools
Proficiency in MS Office products

Are Media is committed to a diverse, respectful, collaborative & inclusive workplace. We know & value the success this brings for everyone and we welcome & encourage applications from diverse backgrounds. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Contact Centre Consultant

1 week ago

AMP Limited Sydney, Australia

Be part of a high performing team · - Location: Sydney and Melbourne · - Initial 6 Month contract · **The opportunity** · The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibi ...
Contact Centre Consultant

1 day ago

Bupa Sydney, Australia

**Posted** 23/01/2024 · **Job Number** 21533 · **Work type** Permanent · **Posting End Date** 06/02/2024 · **Your Opportunity** · We are a world leading Health & Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, ...
Contact Centre Consultants

3 days ago

Belgravia Health & Leisure Group Pty Ltd Zetland, Australia

**NSW, Gunyama Park Aquatic and Recreation Centre - Zetland 2017** · - A close-knit supportive team · - No cold calls - all warm leads and inbound calls · - Multiple positions available - Part time & Casual · Gunyama Park Aquatic and Recreation Centre is the newly built multi pur ...
Contact Centre Consultant

1 day ago

The Travel Corporation AU Bondi Junction, Australia

The Travel Corporation is a leading travel company compromising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld and Insight Vacations. It is comprised of 40 sales offices and 10,000 team members globally, whilst serving over 2 million ...
Inbound Contact Centre Consultant

6 days ago

GenesisCare Sydney, Australia

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. · Do your life's best work · As a Inbound Contact Centre Consultant, you will act as a care expert and wil ...
Contact Centre Sales Consultant

1 week ago

Momentum Consulting Group Bondi Junction, Australia

**MOMENTUM CONSULTING - CONTACT CENTRE SALES CONSULTANT - PERMANENT** · Momentum Consulting was established in 1999 and was founded on the principles of **"People, Quality and Delivery"**. Maintaining this focus has given Momentum the reputation for providing quality driven, cust ...
North Service Centre Adviser Consultant

5 days ago

AMP Limited Sydney, Australia

**The opportunity** · The next induction role starts on Monday 22 nd May and there are opportunities based in Sydney, Melbourne, Adelaide and Brisbane. You will need to attend the first few weeks of training on a full-time basis, but flexible working options my available includin ...
Contact Centre Consultant

5 days ago

PRP Diagnostic Imaging Dee Why, Australia

**Contact Centre Consultant - Northern Beaches** · - Full-Time Permanent Opportunity | 9-Day Fortnight · - Dee Why Location | Brand New Contact Centre · - Commitment to Ongoing Training & Development |Growing Diagnostic Imaging Company · **About Us** · PRP Diagnostic Imaging offe ...
Contact Centre Consultant

2 days ago

Are Media Sydney, Australia

· AreDirect is the largest independent distributor and wholesaler of printed media in Australia and New Zealand, on behalf of local and international magazine publishers, Are Direct, expertly manages the distribution and promotion of millions of magazines into over 3,000 retaile ...
Casual Banking Consultant, Macquarie Centre Nsw

1 day ago

ANZ Banking Group North Ryde, Australia

**Req ID**: 53843 · **Department**: AR Branch Network · **Division**: Australia Retail · **Location**: North Ryde · About the role · Build a rewarding career in an innovative, fast paced and collaborative environment · Be part of a team vital to transforming ANZ for the future · ...
Contact Centre Consultants

5 days ago

Belgravia Leisure Zetland, Australia

The Role · We know we are in the "Era of the Customer" and recognise that customer experience has evolved significantly. Customers are smarter, better informed with more options, and more critical about the experience they receive, expecting it to be right the first time, every ...
National Service Centre Consultant

1 week ago

Programmed Sydney, Australia Part time

Who are we · Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries. Working with Programmed Facility Management means you will become part of the Programmed family: a compa ...
Principal Ps Consultant

1 week ago

Genesys Sydney, Australia

Build something new with a world-class team. · At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. Your potential is waiting; why are you? · Principal PS Consultant / CX Advisory · Locat ...
IT Roles

3 days ago

ERA Personnel Sydney, Australia

Contract & Permanent Roles · - Government & Private Clients · - Metro & Regional NSW · ERA Personnel is a specialist recruitment service provider in the field of IT. We are seeking recent graduates and experienced IT professionals, to register with us for future contract and perm ...
Customer Analytics Consultant

23 hours ago

Kaliba Sydney, Australia

**Location**: Sydney - New South Wales · **WorkType**: Full Time · **Salary**: $0.00 - $0.00 Annual · CompanyThis organisation is a leading vendor in contact centre and customer experience technology. They have been going from strength to strength with some major client wins of l ...
Calling All Cert 3 and Diploma Educators

23 hours ago

Little Troopers Lond Day Care Sydney, Australia

have a caring nature · - have a strong work ethic · - have good communication skills · - work well in a team · In this role you will bring your passion for working with children to our supportive team to provide quality education and care services. You will work with a team of de ...
Health & Safety Manager

3 days ago

Mission Critical Recruitment Sydney, Australia

Health and Safety Manager · - Location - Sydney · - Salary guide - up to $160k plus super · Role - Health and Safety Manager · Location - Sydney · Salary guide - $160k plus super · **Overview**: · MCR are seeking a Health & Safety Manager for a global consultancy delivering data ...
Centre Manager, Water Research Centre

5 days ago

University of New South Wales Sydney, Australia

**Job no**: 518767 · **Work type**: full time · **Location**: Sydney, NSW · **Categories**: Management · **The Opportunity** · The School of Civil and Environmental Engineering, UNSW has an opportunity for a Centre Manager for the Water Research Centre (WRC). You will be responsi ...
Trainee

1 week ago

NSW Government -Sydney Local Health District Sydney, Australia

**Employment Type**: Temporary Full Time · **Remuneration**: $89,095 - $139,187 per annum · **Hours Per Week**: 38 · **Requisition ID**: CAM21044 · **Sydney Local Health District is seeking a highly motivated Trainee to join the Intensive Care Medicine Team at Concord Hospital** ...
Workplace Support Officer

1 day ago

University of New South Wales Sydney, Australia

**Job no**: 522423 · **Work type**: part time · **Location**: Sydney, NSW · **Categories**: Administration, Healthcare · **Workplace Support Officer** · - Employment Type: Part-time (17.5 hours per week/0.5 FTE) · - Duration: 2 year fixed term contract · - Remuneration: $82,818 - ...

Contact Centre Consultant - Sydney, Australia - BAUER MEDIA

Description

About the role