Jobs
>
Sydney

    Technical Services Specialist - Sydney, Australia - InterSystems

    InterSystems
    InterSystems Sydney, Australia

    5 days ago

    Default job background
    Description

    Job Summary

    An experienced Windows Desktop/Server and Infrastructure Support Specialist is sought to join our Technical Services team, responsible for providing support and assistance with hardware and software for select employees.

    Responsibilities

    • Provide technical support to internal staff and guests at all levels of seniority and IT literacy.
    • Liaise with external support personnel where needed for the setup of special projects – such as shows, demonstrations and on-site training courses. Where appropriate, provide informal technical training to users for minor tasks.
    • Configure/reconfigure computers for all employees, including software installations, network configurations, hardware integration, final testing, and migration of users' old data onto the newly-built system.
    • Log and update technical support incidents in incident management systems.
    • Maintain availability of storage for ad-hoc backups of users' systems and for regular backups of all server resources. Take steps to ensure that users are making appropriate choices for the storage, protection and security of their data.
    • Set up, maintain, support and arrange repairs for printers.
    • Co-operate with technical support staff outside the APAC Region and contribute to providing a coherent support strategy across InterSystems worldwide.
    • Install all manner of software on internal PCs as needed by various InterSystems departments. Ensure systems are kept current with security patches and with up-to-date virus protection at all times.
    • Respect and maintain the confidentiality and security of sensitive files owned by the various departments, notably HR and Finance, and office-wide emails. Take proactive steps to enhance security wherever possible.
    • Self-assess development or training needs applicable to the post and advise the Manager of options.
    • Manage relationships with local suppliers and purchasing for IT equipment and software.

    Experience & Qualifications

    • Good experience configuring, maintaining and troubleshooting PC hardware and Windows and Apple operating systems in a networked environment
    • Ability to support Apple devices MacBooks/Ipads in an enterprise environment
    • Good system administration skills, focusing on Microsoft Windows Server //, Active Directory
    • Proven problem-solving and technical support skills
    • Ability to organise and complete more complex projects while still dealing effectively with routine support issues.
    • Good interpersonal and communication skills.
    • Knowledge of TCP/IP networking. Ability to configure network connectivity, including knowledge of routine elements of this including structured cabling, switches, wireless networking, VPN, dial-up networking, DNS and DHCP and wide area networking.
    • Extremely high accuracy and attention to detail.
    • The post-holder must also take into account the operational implications of deploying or altering systems, and anticipate and address possible side-effects and security implications.
    • The post-holder must be able and willing to travel to other offices within the region to support operations and any special projects as required from time to time

    Education and Training

    Degree in Information Technology

  • Lifestyle Solutions

    Service Specialist

    1 day ago

    Lifestyle Solutions Sydney, Australia

    **Service Specialist - Child and Family Services**: · - **Baulkham Hills based with travel required to services across the Sydney region**: · - **Permanent Full-Time Position Available** · Lifestyle Solutions are looking for a Service Specialist to join our Sydney Team. · This is ...

  • Give A Grad A Go

    Customer Service Specialist

    1 day ago

    Give A Grad A Go Sydney, Australia

    Salary between $60k - $70k + super (depending on experience) · - Lots of social events plus an annual offsite. · - $5,000 in additional tax benefits with salary packaging · **Company Profile - Not for profit** · This not-for-profit organisation are pioneers in the ticketing indus ...

  • Heinemann

    Customer Service Specialist

    3 days ago

    Heinemann Sydney, Australia

    For our office located at Sydney International Airport we are looking for a Customer Service Specialist. The Customer Service Specialist is a first point of contact for all customers within Heinemann Australia. The primary role of a Customer Service Specialist within the team is ...

  • First Global Management Services, Inc.

    Event Service Specialist

    1 week ago

    First Global Management Services, Inc. Sydney, Australia

    **Building A Brand Starts With Our Story** · FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent i ...

  • Beyond Bank Australia

    Customer Service Specialist

    3 days ago

    Beyond Bank Australia Sydney, Australia

    **Introduction**: · We currently have an exciting opportunity for a Customer Service Specialist in Chatswood · Attention all Customer Service Specialists · $40.78 per hour (casual rate), Monday to Friday · The role covers Chatswood location · With branches across the nation and e ...

  • FIRST Global Brand Experience Agency

    Event Service Specialist

    1 day ago

    FIRST Global Brand Experience Agency Sydney, Australia

    **ABOUT OUR COMPANY** · FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIR ...

  • Halcyon Knights

    Applications Services Specialist

    3 days ago

    Halcyon Knights Sydney, Australia

    Work for a forward-thinking Higher Education institute · - Team environment that supports innovation, accountability and empathetic approach · - Making a difference by adding value to students, peers and stakeholders alike · **Applications Services Specialist (HRIS)** · - Attract ...

  • University of New South Wales

    Learning Service Specialist

    1 day ago

    University of New South Wales Sydney, Australia

    **Job no**: 515083 · **Work type**: full time · **Location**: Sydney, NSW · **Categories**: Library · **Library Learning Services Specialist** · - Employment Type: Full Time (35-hour week) · - Duration: Fixed Term role - 12 months · - Remuneration: $71,629 - $75, % superannuation ...

  • ACM Healthcare

    Service Now Specialist

    3 days ago

    ACM Healthcare Sydney, Australia

    **ServiceNow Specialists** · - **Estimated Start Date**:Monday, 13 May 2024 · - **Initial Contract Duration**:6 months · - **Extension Term**:6 months · - **Number of Extensions**:2 · - **Working Arrangements**:Minimum 2-3 full days per week in the office. Remote/flexible work**. ...

  • Uniting

    In-home Services Specialist

    3 days ago

    Uniting Sydney, Australia

    With over 10,000 employees and volunteers working across more than 300 sites, our services are in the areas of aged care, disability, community services and chaplaincy. · **About the role** · **Duties and responsibilities**: · As the In-Home Service Specialist, your responsibilit ...

  • Westpac Banking Corporation

    Customer Service Specialist

    3 hours ago

    Westpac Banking Corporation Sydney, Australia

    Customer Service Specialist - Incident Response · - **Unique Entry Point into A Specialist Field for those with Customer Service Skills**: · - **12 month opportunity**: · - **Location - Kent Street Sydney (WFH options available once training completed)**: · - **Rotating roster on ...

  • Philips

    Customer Service Specialist

    1 week ago

    Philips Sydney, Australia

    **Job Title**: Customer Service Specialist · Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. · But it's ...

  • people2people

    Customer Service Specialist

    5 days ago

    people2people Sydney, Australia

    As a result of growth and internal promotion, this leading Medical Insurance company is seeking a permanent Member Service Specialists to join their team. Priding itself on building expert professionals, this business heavily focuses on training, developing, and promoting their s ...

  • people2people

    Customer Service Specialist

    5 days ago

    people2people Sydney, Australia

    As a result of growth and internal promotion, this leading Medical Insurance company is seeking two permanent Member Service Specialists to join their team. Priding itself on building expert professionals, this business heavily focuses on training, developing, and promoting their ...

  • Rio Tinto

    Service Management Specialist

    1 day ago

    Rio Tinto Sydney, Australia

    **IS&T Service Management Specialist - Incident and Problem Management** · - Great opportunity to join a global organisation at the forefront of mining · - Excellent work environment where people are valued and respected · - Work in a fast-paced environment with lots of opportuni ...

  • Fresha

    Professional Services Specialist

    1 week ago

    Fresha Sydney, Australia

    Given our exciting and progressive growth plans, we are looking for a **delivery-focused** and **passionate Implementation Specialist** to come and join our global business, **working initially 5 days a week from our office based in Sydney**. · Reporting directly to the Global He ...

  • UBS

    Trading Services Specialist

    1 week ago

    UBS Sydney, Australia

    Trading Services Specialist · **Your role** · Would you like to help us enhance our client experience, now and for the future? Are you client orientated with high risk awareness? · Wealth Management Operations are the experts in how the firm operates. Our vision is to always enha ...

  • Commonwealth Bank of Australia

    Customer Service Specialist

    5 days ago

    Commonwealth Bank of Australia Sydney, Australia

    Customer Service Specialist - Estate Settlement Services · **Do Work That Matters.** · CommBank's Estate Settlement Services (ESS) are responsible for responding to inbound enquiries relating to Bereavement & Deceased Estate matters for our customers. We are a passionate team, de ...

  • Commonwealth Bank of Australia

    Customer Service Specialist

    3 days ago

    Commonwealth Bank of Australia Sydney, Australia

    Customer Service Specialist - Estate Settlement Services · **Do Work That Matters.** · CommBank's Estate Settlement Services (ESS) are responsible for responding to inbound enquiries relating to Bereavement & Deceased Estate matters for our customers. We are a passionate team, de ...

  • Philips

    Customer Service Specialist

    1 week ago

    Philips Sydney, Australia

    **Job Title**: Customer Service Specialist · Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. · But it's ...