Customer Service Specialist - Sydney, Australia - Philips

Philips

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Title:
Customer Service Specialist

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs.

It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

Your Challenge:

As a Customer Service Specialist, you will provide administrative support in billing, providing billable revenue recognition, and associate process improvements to ensure back-end processes translate into billable opportunities.

You will also be working with Service Delivery Managers for Contract Base and Installed Base segments as well as different government agencies on a monthly basis.

This role will be located in Sydney and will be reporting to the Service Commercial Manager, ANZ.

You are responsible for:

Issue T&M and Contract invoices and credits
Preparing customer invoice schedule in accordance to customer contracts
Collate Analysis results and define corrective actions to delivery issues / to find operations improvement opportunities.
Responsible for various KPI contract performance reporting such as contract SLAs, contract profitability etc
Work closely with GBS Team to ensure collaboration around contract entering, billing, install base management.
Improve internal processes to improve cashflow
Resolve invoice disputes alongside the Accounts Receivable team

To succeed in this role, you should have the following skills and experience:

Relevant BA/BS degree or higher in a related field preferred but not required
At least 2 years' experience in backoffice/administrative support with at least two years' experience in a customer service environment will be highly desirable
Billing and invoicing experience is highly required

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Background in SAP highly required:

Oracle and Salesforce preferred
Good execution capability and strong desire for success
Strong communication and interpersonal skill with outgoing character
Professional presentation skills

Why should you join Philips?
Working at Philips is more than a job.

It's a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum.

Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog.

Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

We're living this commitment through our Reconciliation Action Plan and employeeled resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply. _