- Act as an Implementation Specialist during onboarding, training, and monitoring the management of projects to ensure deadlines are met and launches are successful.
- Provide project status reports as needed to customers and internal stakeholders.
- Monitor customer health, engagement, and overall product utilization, collaborating across teams to develop methods to increase customer health.
- Support quarterly business review meetings and provide ideas for optimization, increased value, growth, renewal, and advocacy.
- Identify products and services to grow existing accounts and collaborate with Account Managers to introduce upsell/cross
- sell opportunities.
- Work in collaboration with Account Managers to ensure customer contracts are in compliance with license counts, products, services, and other requirements.
- Project manage support challenges between customers and support teams to ensure resolution of trouble tickets.
- Assist in developing best practices and maintaining clear documentation for all internal processes and customer training.
- Maintain SFDC Opportunity/Account records and attach relevant documents.
- Travel as needed for customer meetings and conferences.
- Act as a Subject Matter Expert (SME) for our product(s), staying up
- to
- date with new features and functionality.
- Support customers with data questions and create dashboards to capture insights aligning with customer goals.
- Provide guidance during implementations, articulating use cases and goals to ensure successful product adoption.
- Understand and apply the MEDDPICC sales methodology to customer interactions and engagements.
- Manage customer renewals and conduct regular reviews to ensure ongoing satisfaction and identify improvement opportunities.
- Cultivate multi
- level relationships within customer accounts to foster trust and loyalty.
- Thrive in a high
- growth environment where flexibility and adaptability are essential, and the path forward may not always be clearly defined.
- Bachelor's degree in a relevant field or equivalent experience.
- Proven experience in customer success, account management, or related roles.
- Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal teams.
- Analytical mindset with the ability to interpret data and generate actionable insights.
- Experience working with CRM systems, preferably Salesforce.
- Willingness to travel as needed for customer meetings and conferences.
- Comfortable working in a fast-paced, dynamic environment with changing priorities.
-
Marketing Manager, Apac
5 days ago
Clio Sydney, AustraliaClio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. · We are currently seeking a **Marketing Manager **to join our team in Australia and pl ...
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Marketing Manager Apac
2 days ago
WalkMe Sydney, Australia**About WalkMe**:WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realise the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives ...
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Apac Marketing Manager
4 hours ago
Talent International Sydney, Australia**Job Details**: · **Location** · Sydney · **Salary** · Negotiable · **Job Type** · Full Time · **Ref** · BBBH103656_ · **Contact** · Saqib Zia · **Posted** · about 2 hours ago · Our client are seeking an analytics driven marketer to join a highly profitable business that is sha ...
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HR Manager Apac
1 week ago
Time Out Australia Sydney, Australia**Title**:HR Manager APAC · **Location**:Sydney · **Department**:HR · **Reporting to**:HR Director, Media · **About the role**: · As HR Manager APAC you will be an integral part of the HR team and will work closely with the HR Director, Media to help deliver a global people strat ...
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Manager, Fp&a, Apac
3 days ago
NBCUniversal Sydney, AustraliaCompany Description · Universal Pictures were the first of the modern Hollywood studios, and over their one hundred years, they have been responsible for some of the world's most memorable feature films. The home of ET, Jurassic Park, Despicable Me, Jason Bourne, Dracula, Bridget ...
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Enablement Manager, Apac
1 day ago
Yotpo Sydney, AustraliaWe have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry. · You can hear all about it in our latest brand video. · Sounds exciting? Then read on, bec ...
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Payroll Manager Apac
5 days ago
Atlassian Sydney, AustraliaOverview: · Atlassian is looking for an experienced Payroll Manager, who will be primarily responsible for managing our payroll process for employees located in multiple states within APAC. In addition, you will also be supporting the Global Payroll Team in delivering various cro ...
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Apac Procurement Manager
1 week ago
Greystar Real Estate Partners LLC Sydney, AustraliaAs the APAC Procurement Manager for organisation, you will lead procurement efforts across the Asia-Pacific region, overseeing compliance, strategic sourcing, supplier relationships and purchasing. Your role will be pivotal in driving cost-effective procurement practices while ma ...
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Payroll Manager, Apac
1 week ago
The Next Step Sydney, AustraliaGreat culture | WFH up to 4 days per week | North Ryde HQ · - Full time | Lead a team of 5 payroll specialists · - Global Logistics Brand | Up to $200K inc. super + bonus · **About Them** · Your new organisation is globally recognised as a leader in its field. This company is wel ...
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Facilities Manager Apac
5 days ago
Bravura Sydney, AustraliaFacilities Manager APAC · **General Information** · Team: · No Product · Close date: · Thursday, 23 May 2024 · Working pattern: · Full time · Contract Type: · Permanent · Location: · Sydney · Department: · Facilities · Description & Requirements: · **Bravura's Commitment and Miss ...
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Support Manager, Apac
1 week ago
Klaviyo Sydney, AustraliaHere at Klaviyo we start with our customers and work backwards. We want to be experts and set the benchmark in the work and experiences we create. We are working hard to redefine and set new standards for Customer Support. Our team and business in APAC is growing fast and we're l ...
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Marketing Manager, Apac
1 week ago
FlexTrade Sydney, AustraliaFlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER, t ...
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Apac Implementation Manager
1 week ago
Procore Sydney, AustraliaWe're looking for an **Implementation Manager** responsible for successful delivery of professional service engagements for our Enterprise Customers. The **Implementation Manager **will manage internal and external resources to successfully and profitably deliver service engageme ...
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Account Manager Apac
1 day ago
Orbus Software Sydney, AustraliaOut of Chaos we will find order As organisations continue to change, we will help them to make intelligent decisions and consolidate technologies, processes and data through clarity and innovation; making their tech universe a more simple place to understand, manage and traverse. ...
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Marketing Manager Apac
1 day ago
Novum Global Sydney, AustraliaOur client is searching for a marketing star that is looking to develop their career on an international basis. · The role will encompass digital marketing, field marketing and events with a focus on driving MQLs for the continued growth of this stellar business. ...
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Apac Marketing Programs Manager
2 days ago
IBM Sydney, AustraliaIntroduction · At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are y ...
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Growth Marketing Manager- Apac
1 week ago
Xe Sydney, AustraliaGrowth Marketing Manager · - APAC · At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We lever ...
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M&a Underwriting Manager, Apac
2 days ago
Idex Sydney, AustraliaWe have been retained to lead the search for an M&A Underwriting Manager to take responsibility for the APAC region of a recognised MGA operating within the financial lines space. You will have complete autonomy for leading the M&A insurance practice - capacity and entity in plac ...
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Field Marketing Manager, Apac
6 days ago
Atlassian Sydney, AustraliaOverview: · As a Field Marketing Manager in APAC, you will be involved in developing and executing comprehensive regional marketing strategies to drive business growth. Fueled by a passion for field marketing, you collaborate across cross-functional departments to oversee the pla ...
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Apac Talent Activation Manager
1 week ago
Kimberly-Clark Sydney, AustraliaThis position will partner with the (other Subregion TMs in APAC and other regions) leadership teams to provide Talent Management strategy and actionable plans in pursuit of achieving and exceeding business goals. Specifically, this role will be responsible for accelerating talen ...
Customer Success Manager, Apac - Sydney, Australia - Bigtincan Holdings Limited
Description
Hybrid Role - 2 days in office / 3 days in your home office Responsibilities:Qualifications: