Sales and Service Consultant - Melbourne City Centre, Australia - IPA Personnel Services

IPA Personnel Services

Verified Company

Melbourne City Centre, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Are you looking to start a career?

We are seeking a highly motivated and talented Sales and Service Consultants to join our client on a permanent basis.

This full-time position is ideal for Aboriginal and Torres Strait Islander applicants looking to start a career with one of Australia and New Zealand's largest insurance companies based in Melbourne CBD.

_Suitably experienced Indigenous Australians are strongly encouraged to apply._

As a Sales and Service Consultant, you will be responsible for delivering exceptional customer service and promoting our client's personal insurance products to our valued customers.

Key Responsibilities:

Respond to inbound customer telephone calls and on some occasions, initiate customer calls.

Customer service
Provide customers with correct information
Take steps to retain customers
Resolve customer inquiries quickly, efficiently and to a high standard
Upsell options by promoting benefits to the customer based on their needs
Sell the benefits of products and try to make a sale during interaction with customer
Cross sell insurance products
Maintain policies and change details as needed
Maintain accuracy of customer data
Process payments from customers
Handle customer concerns and objections
Adhere to compliance guidelines when conducting business with customers
Follow best practice procedures
Participate in weekly and monthly coaching.

Technical Skills required:

Ability to work with multiple systems and pick up new tech quickly

What we need from you:

Year 10 or equivalent
Excellent customer service handling customers concerns/ objections
Ability to work without direct supervision
A proactive approach to work showing initiative and a positive attitude
Communicate well at all levels, both internally and externally
Team player, supporting and assisting colleagues whenever possible
Demonstrate resilience in a forever changing and complex environment
Excellent organisational and time management skills
Passionate about your own learning and development
You will be based in Melbourne

Benefits

Permanent role
Full time hours
Following successful completion of all training and probation, hybrid working arrangements will be offered
An inclusive and diverse workplace culture centred on health, wellbeing and fun

Must be able to start:
Monday 28th of August 2023
If you are passionate about customer service, have a strong sales focus, and are looking for a challenging and rewarding career opportunity, please