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Customer Assistance Specialist
1 day ago
Bank of Queensland Newstead, Australia**About the Role** · As one of our Customer Assistance Specialists you will be responsible for the administration of BOQ's troubled and impaired exposures to effectively reduce bad debt and look to implement solutions with a customer centric approach to remediate delinquent accou ...
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Customer Assistance Specialist
2 days ago
Bank of Queensland Brisbane, Australia**About the Role** · As an assessor you will encompass good credit assessment strategies whilst at the same time ensuring the customers circumstances are at the forefront of every interaction and decision, while adhering to our Financial Hardship Assistance processes from start t ...
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Customer Assistance Specialist
1 week ago
Bank of Queensland Newstead, Australia**About the Role** · - The assessor will encompass good credit assessment strategies whilst at the same time ensuring that escalations through to the Financial Ombudsman are kept to a minimum. · - The assessor will assess with efficiency and a mutual understanding of the customer ...
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Q Dermatology Taringa, AustraliaQ Dermatology is looking to add to its compliment of warm and professional staff. · Located in a bright and aesthetic office with views to Brisbane City, Q Dermatology is focused on providing exceptional care to our patients in an uplifting environment. · The role is **casual 3-5 ...
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Q Dermatology Taringa, AustraliaQ Dermatology is looking to add to its compliment of warm and professional staff. · Located in a bright and aesthetic office with views to Brisbane City, Q Dermatology is focused on providing exceptional care to our patients in an uplifting environment. · The role is **casual 3-5 ...
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Customer Assistance Specialist
3 days ago
BOQ Brisbane, Australia Full timeAbout the Role · We are looking for a passionate person who will work closely with BOQ Groups customers and assess applications for Financial Assistance in line with regulatory timeframes with full consideration given to the customer's circumstances. · As an assessor you will enc ...
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Talent Acquisition Advisor/specialist
1 day ago
Mater Group Newstead, Australia**Job no**: 500710 · **Work type**: Permanent · **Location**: Newstead · **Categories**: Recruitment · Mater People and Learning are looking for a Talent Acquisition Advisor or Specialist to join the team Reporting into the Talent Acquisition Manager, this permanent, full-time ro ...
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Wellbeing Health and Safety Officer
1 day ago
Bank of Queensland Newstead, Australia Part time**About the Role** · A fantastic opportunity for a Wellbeing Health & Safety Officer within our Organisational Development team based in our Newstead, Melbourne, or Sydney Head Office · On a day-to-day basis our Wellbeing Health and Safety Officer will report to the Senior Manage ...
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Medical Administrator/receptionist
2 hours ago
Recruit corp Fortitude Valley, AustraliaA full-time position for reception and administrative assistant duties exists with one of our specialist medical clients in Brisbane, this role would suit someone who can manage multiple tasks with a positive attitude and works well in a fast-paced environment. · You must have co ...
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Cardiology Data Entry Administrator
3 days ago
Sullivan Nicolaides Pathology Bowen Hills, Australia**Do you enjoy working in an open-plan office environment that promotes collaboration, conversation and teamwork to drive performance?**: · - **Are you confident and accurate with alpha-numeric data entry?**: · - **Can you comfortably talk to patients, doctors, specialists and ev ...
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Procurement Specialist
1 day ago
Mater Group Newstead, Australia**Job no**: 497611 · **Work type**: Permanent · **Location**: Newstead · **Categories**: Consulting and Strategy · **About the role** · Mater Procurement Operations is currently seeking a **Procurement Specialist **join our Supply Chain Operations team in a permanent, fulltime po ...
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Personal Banking Advisor
1 week ago
Westpac Fortitude Valley, Australia**Join our diverse and growing team at Westpac Fortitude Valley**: · - **Be someone our customers can count on**: · - **Permanent Part time role, 22.8 hours per week** · **How will I help?** · We believe we can help all our customers make the most of their money through assisting ...
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Data & Insights Specialist
1 week ago
Bank of Queensland Newstead, Australia**About the Role** · An exciting opportunity for an experienced Data & Insights Specialist to join our People & Culture team at BOQ Group. This role will support all employee related data and reporting (internal & external); and will need to be able to merge datasets across multi ...
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Dermatology Registrar
2 days ago
Brisbane Skin Pty Ltd Newstead, Australia**Work in a state-of-the-art clinic with Australia's leading skin specialists.** · Non Accredited Training Position · Brisbane Skin is a unique concept in dermatology in Queensland, combining the best of medical care with state-of the-art laser and surgical technology · Working a ...
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Procurement Specialist
3 days ago
Maxima Fortitude Valley, Australia**Up to $94.89 p/h + super | Hybrid working arrangements**: · - **7 month assignment**: · - **Fortitude Valley | Join a Government agency** · Maxima's Recruitment Services are seeking a Procurement Specialist for a position with their Government client. · This is a temporary assi ...
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Ecdd Analyst
3 days ago
Bank of Queensland Newstead, Australia**About the Role** · As an ECDD Analyst you will support BOQ Group in handling first line on‐boarding and ongoing AML/CTF responsibilities in the completion, review and maintenance of various activities including: · - Responsible for ensuring timely, accurate and efficient comple ...
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Clinical Support
1 week ago
CAB Medical Fortitude Valley, AustraliaWe are seeking a Clinical Support to join our growing lower extremities team, based in Brisbane. · **Our Clinical Supports**: · - Provide technical and clinical specialist expertise to internal and external customers. · - Will have the opportunity to attend surgical procedures an ...
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Paid Internships
2 days ago
Shine Recruitment Fortitude Valley, Australia InternshipSHIPThis is an **Indigenous Identified** role and is only open to applicants who** identify as Aboriginal and / or Torres Strait Islander**. · Shine People Solutions is an Aboriginal owned business, we assist companies to expand their Indigenous workforce and recruit Aboriginal and T ...
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Subcontracts Officer
2 days ago
Northrop Grumman Fortitude Valley, Australia**Requisition ID: R **: · - **Category**:Business Management**Location**: · ***Symonston, Australian Capital Territory, AUS | Australia-Fortitude Valley, Queensland, AUS +1 more- **Citizenship Required**:Australia Citizenship · - **Clearance Type**: Secret (NV1) · - **Telecommute ...
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Philanthropy Coordinator
1 day ago
Mater Group Newstead, Australia**Job no**: 497768 · **Work type**: Permanent · **Location**: Newstead · **Categories**: Administration, Fundraising/Foundation · **About the role** · **Mater Foundation** has a fantastic opportunity for a dedicated **Philanthropy Coordinator** to join the Philanthropy team. This ...
Customer Assistance Specialist - Newstead, Australia - Bank of Queensland
Description
About the Role
We are looking for a passionate person who will work closely with BOQ Groups customers and assess applications for Financial Assistance in line with regulatory timeframes with full consideration given to the customer's circumstances.
As an assessor you will encompass good credit assessment strategies whilst at the same time ensuring the customers circumstances are at the forefront of every interaction and decision, while adhering to our Financial Hardship Assistance processes from start to finish with efficiency and an understanding of our customers.
You will be required to support the assessment from start to finish across all Brands and Products at BOQ Group for Retail, Commercial and Equipment Financial hardship applications whilst being mindful of the bank's position & risk. Whilst withholding our regulatory timeframes by ensuring that assessments are completed within 21 days of the date of the Hardship application. Ensure quality service and support to our customers and internal and external stakeholders including our Branch network, Broker Networks, and Financial Counsellors.
About you
Do you thrive in a collaborative environment? Are you someone who can communicate effectively alongside your team with a keen attention to detail, excellent organisation & time management while delivering exceptional service. If this sounds like you we would love to hear from you.
To be successful in this role, you will have the below skills, knowledge, and experience. You, our ideal candidate will have previous banking experience, preferrable lending support experience (assessing) and a proven history of working in a fast-paced customer service environment.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since , BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In , we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Perks
• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index
