- Provide performance-based insights and assist in the cadence and sales operating rhythm to drive momentum
- Effective management & communication of Segment budgets to ensure management of discretionary expenses within budget, delegated discretions, and ANZ Expense Policies
- Provide ad-hoc reporting and analysis to support as required
- Presentations, agendas, and minute requirements for State Head/Executive managed proactively
- Management of Segment FTE compliment to Budget
- Planning & executing customer focussed initiatives and marketing events with tangible/measurable successes (e.g., referrals created, new business won) and to maximise Segment profile
- National Head, State Head's time maximised with high value customer visits & state/region visits regularly scheduled
- Support segment in overseeing all relevant sponsorship initiatives, ensuring value for spend and promotion of brand
- Maintaining customer data contacts for the segment
- Executes on both Segment and Australia Commercial specific initiatives and projects as required by GM's, National Heads, State Heads, BPM Team and Operations Lead and proactively raises areas for improvement
- Ensuring segment organisational charts, staff listings and other relevant people and geographic footprint information specific to the segment are accurate and up to date
- Support Leadership and Business Performance Team to drive adherence to the Segment's 'Well Managed' agenda, including monitoring/escalation of key issues from Audit and QA reports, regular credit risk reporting, REAL incidents
- Oversight of people compliance items e.g., Annual leave, Training
- Assisting the National Head, State Head, BPM with the execution of the Performance & Remuneration Review process
- Supporting GM, National Head, State Head in communicating key segment initiatives, actions and updates. Ensuring effective upward and downward information flow
- Leadership & collaboration - contribution to creation of a high-performance culture and a diverse and engaged team through effective collaboration and leadership
- Customer focus: defines and measure success through the eyes of the customer and banker, anticipates, understands and responds to evolving customer need
- Influencing and Relationship Building: high level of influencing and negotiating skills by demonstrating a sophisticated repertoire of influencing techniques with the ability to adjust style to different contexts and audiences.
- Business Management: Administrating business practices to create the highest level of efficiency possible within an organisation. It includes the coordination of business activities to achieve set objectives as well as financial management, resourcing, risk and business continuity.
- Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process, and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking, and resolving dependencies.
- Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions.
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Segment Manager - Melbourne, Australia - eFinancialCareers Ltd.
Description
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the role
Reporting to the Operations Lead or Performance Lead, this position is responsible for providing strategic and operational support to drive financial momentum and discipline to the segment/state. Primary focuses of this role include responsibility for driving momentum and creating financial discipline for the relevant segment including driving an effective operating and sales rhythm, FTE management, GL management, and localised initiatives. This role will also be responsible for leading the embedding of self-service adoption for administrative tasks. Assisting their aligned sales leader with planning, providing insights and analysis to assist in growing the business.
Role Location: Melbourne, Brisbane, Sydney, or Perth
Role Type: Permanent, Full-time
What will your day look like
This role is accountable for:
To grow and be successful in the role, you will ideally bring the following:
Why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can "make work, work for them". We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 64417.
Job Posting End date: 1 May 2024
Job Posting End Date
03/05/2024, 11.59pm, (Melbourne Australia)
