- Previous experience in a high-volume complaint and/or customer service role
education Vocational/Professional Qualification -
Office Manager
2 days ago
Parliament of Australia Canberra, Australia**About the role** · The Office Manager will be responsible for providing administrative assistance and office support to a small secretariat team comprising a Committee Secretary, Inquiry Secretaries and research staff. The Office Manager processes committee and inquiry document ...
-
Office Manager
4 hours ago
ACT Government Canberra, Australia**Office Manager - Division of Surgery** · **Full-time Permanent**: · **Closes: 05 May 2023**: · **Classification**: Administrative Services Officer Class 4 · **Salary**: $76,255 - $82,566 plus superannuation · **Position No**: AC9 · **Directorate**: Canberra Health Services · ** ...
-
Office Manager
4 hours ago
Adecco Canberra, AustraliaDynamic Leadership: Lead a team in a fast-paced environment, driving efficiency · - Event Coordination: Take charge of organizing engaging company events, enhancing · - Continuous Improvement: Identify opportunities for process enhancements, contrib · Are you a dynamic and organi ...
-
Office Manager
4 hours ago
ACT Government Health Canberra, Australia**Office Manager - Division of Surgery-Administrative Service Officer 4** · **(** · **Job Number**: · **02AC9** · **)** · **Description** · **Directorate** · - Canberra Health Services**Branch** · - Clinical Services**Section** · - Surgery**Position Number** · - 38243**Position T ...
-
Office Manager
2 days ago
Adecco Canberra, AustraliaDynamic Leadership: Lead a team in a fast-paced environment, driving efficiency · - Event Coordination: Take charge of organizing engaging company events, enhancing · - Continuous Improvement: Identify opportunities for process enhancements, contrib · Are you a dynamic and organi ...
-
Office Manager
1 week ago
ACT Government Canberra, AustraliaThe Long Service Leave Authority is a small organisation responsible for administering portable long service arrangements across covered industries within the ACT. · The Authority is seeking to fill an Office Manager role which will provide secretariat support to the Authority's ...
-
Office Manager
4 days ago
ACT Government Canberra, Australia**Office Manager - Division of Surgery** · **Full-time Temporary**: · **Closes: 08 March 2023**: · **Classification**: Administrative Services Officer Class 4 · **Salary**: $76,255 - $82,566 plus superannuation · **Position No**: VX · **Directorate**: Canberra Health Services · * ...
-
Office Manager
2 days ago
Page Personnel Canberra, AustraliaSchool Hours - Part time OR Full time · - A Family Owned Business · **About Our Client**: · A family owned construction company in Canberra. · - Keep stationery and amenities stocked · - Issue access passes, locker keys, and end trip access · - Coordinate mail, couriers and welco ...
-
Office Manager
1 week ago
Hudson Australia Canberra, Australia**About the opportunity**: · Friendly and supportive culture with regular team building and social activities. Reputable medical practice based in Kambah (ACT) with great longevity of employees. Hybrid position that offers a variety of duties consisting of Office Management and R ...
-
Office Manager
1 week ago
ACT Government Canberra, AustraliaIf you want to be part of an exciting team working to further expand and diversify the ACT's economy and building the ACT's international reputation, please consider this position. The Office of International Engagement (OIE) is seeking a Senior Administration Officer (ASO6) to m ...
-
Office Manager
1 week ago
Effective People Canberra, Australia**18th January, 2023**: · **REF# ** · **Full Time | Permanent | On-going** · **Must be an Australian Citizen** · **Canberra, CBD location** · **Salary - $75,000 - $90,000 plus 10.5% superannuation** · Our Client is an Australian leading Cybersecurity Organisation engaged with the ...
-
Office Manager
1 week ago
Ivory Group Canberra, AustraliaDesirable work hours · - Grow with an expanding company · - Be part of an excellent team · **About the company.** · Work with a mid sized reputable company looking to grow their Team. With over 20 years' experience in the building and development industry they have earned a stron ...
-
Program Management Office
1 week ago
National Library of Australia Canberra, AustraliaMy Forms · - My Tests · - My Interviews · - My Details · **EL 2 - Director, Program Management Office**: · - Opportunity for people with strategic program/project management and procurement/contract management experience · - Provide leadership to, and management of, a Program Man ...
-
Information Management Officer
1 week ago
GMT People Canberra, AustraliaAustralian citizen with ability to gain NV1 clearance · - Attractive rate · - Records management - EDRMS & paper · - Excellent organisation · **Job Requirements**: · Contract: to end-December 2023 plus 2 x 6 month options · Eligibility**:Australian Citizens** with NV1 or at least ...
-
Records Management Officers
1 week ago
HiTech Personnel Canberra, Australia**Reference #**: · - JF/JJ2140**Title**: · - Records Management Officers**Category**: · - ICT**Location**: · - ACT**Work Type**: · - Contract**Remuneration**: · - $Neg**Term**: · - 6 months**Description**: · - **ASAP START - Federal Government Department**: · - **Dynamic team wit ...
-
Records Management Officer
2 days ago
HiTech Personnel Canberra, Australia**Reference #**: · - JF/NL0683**Title**: · - Records management Officer - FED GOVT**Category**: · - ICT**Location**: · - ACT**Work Type**: · - Contract**Remuneration**: · - $Neg**Term**: · - 12 Months +EXT**Description**: · - ASAP START with a leading Federal Government Departmen ...
-
Portfolio Management Officer
1 week ago
ACT Government Canberra, AustraliaThe Digital Solutions Division within ACT Health is seeking to recruit a motivated and experienced Portfolio Management Officer. The Portfolio Management Office (PMO) is responsible for the delivery of project, program and portfolio management (P3M) functions to support the Divis ...
-
Office Manager/pa
1 week ago
Gough Recruitment Canberra, AustraliaDynamic, High-End Leading Agency · - Support This Tight Knit Dynamic Team · - Up to $80K · **The client**: · Striving for local market leadership and maintaining record-breaking sales, this agency has a reputation for results Aligning yourself with a supportive and nurturing mana ...
-
Receptionist / Office Manager
5 days ago
Southern Cross Austereo Canberra, Australia**Receptionist / Office Manager**: · **Canberra** - **Full time**: · Southern Cross Austereo is all about delivering **absolutely** **engaging** entertainment solutions across an unrivaled portfolio of multimedia brands with the biggest shows, best talent and most exciting events ...
-
Program Management Officers
2 days ago
Attorney-General's Department Canberra, Australia**Our Opportunities** · Program management officers in the Criminal Justice Division play a vital role in protecting the Australian community, determining the manner in which firearms are imported into Australia (and the conditions by which they're used), establishing funding for ...
APS6 Complaints Management Officers - Canberra, Australia - Randstad Australia
Description
About the TeamThe Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of internal reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve complaints in a timely manner as outlined in the NDIA Service Charter.
The Complaints Team prepares high level advice including letters, briefs and reports for a range of audiences including Ministers, Executive Leadership Team, NDIA Board, Independent Advisory Council and oversight bodies.
About the Role
The APS5 Complaints Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.
Responsibilities of the role include but are not limited to:
• Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
• Managing escalated complaints and ensuring strict deadlines are met.
• Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
• Coordinating correspondence, briefing and reporting functions for the Complaints Team.
• Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.
Key skills required for role
• Previous experience in a high-volume complaint and/or customer service role with the ability to
consistently achieve output expectations and manage caseload timeliness.
• Strong communication skills, Participant/Complainants phone contact is mandatory. Strong writing skills are also required.
• Either previous NDIA experience or have to ability to quickly learn about the Agency's systems and functions.
Interested
Please click "Apply" and upload a copy of your most recent CV.
For addtional information please contact Ash from Randstad on
skills
Complaints Management
qualifications