Jobs
>
Canberra

    Experience Manager - Canberra, Australia - Clearcompany

    Clearcompany
    Clearcompany Canberra, Australia

    5 days ago

    Default job background
    Full time
    Description
    Our Why

    Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives by turning the imaginable to reality.

    Datacom enable our customers, communities and countries to thrive and shape their own futures.
    About the Role (your why)

    The Experience Manager is a pivotal role responsible for orchestrating the delivery and continuous enhancement of customer and employee experiences.

    This role acts as a strategic liaison between customers, business leaders, and internal teams, ensuring that customer insights are translated into actionable strategies that drive service excellence and business growth.

    Our offices are based in Melbourne, Canberra and Adelaide - We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance.

    This is a Hybrid role where you will be in the office 2 to 3 times per week.

    Please note that to be successful in this role, you must be anAustralian Citizenand be able to achieve aBaseline or NV1 security clearance.

    What you'll do
    As the Experience Manager, your responsibilities will include, but not be limited to:
    Develop and implement comprehensive strategies for customer and employee experience, ensuring they contribute to the organisation's growth and customer satisfaction
    Act as a bridge between customers and business leaders to ensure customer perspectives are integrated into business decisions, leading to enhanced product and service delivery
    Direct the Program of Work, including key initiatives and transformation projects, while focusing on critical success metrics such as service optimisation, cost reduction, and quality improvement
    Lead the adoption of new processes and technologies, facilitating large-scale digital transformations to enhance operational efficiency and customer satisfaction
    Provide executive-level insights to influence strategic decisions and drive service improvements, ensuring alignment with our vision and goals
    Oversee knowledge management and Shift Left strategies, promoting a culture of knowledge sharing and proactive problem-solving

    Engage with senior stakeholders across functions to support the rollout of new products, features, and services, ensuring a seamless customer and employee experience.

    Implementing a principle-driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy.

    Taking reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others.
    Reporting all incidents, hazards, or unsafe work practices as per Datacom policy.

    We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

    What you'll bring
    Strong knowledge of business strategy, sales, and customer experience principles in a Service Desk environment

    Strong business acumen with the ability to deep dive into data to find root cause issues and find solutions that improve the Customer Experience.

    Previous experience as an Experience in Chief Experience Officer or General Manager – Customer Experience or similar role driving the large-scale transformation (200+ seats) in a geographically diverse environment
    Ability to follow processes and operational policies in selecting methods and techniques for obtaining solutions
    Ability to run executive meetings and presentations internally and externally.
    You will also need to negotiate with cross-functional teams to deliver on projects that will improve the Customer Experience.
    High-level strategic thinking and problem-solving skills
    Ability to communicate technical concepts and align them with client business goals and objectives
    Ability to work in large, collaborative teams and gain the cooperation of others
    Excellent customer relationship-building and management skills
    Excellent attention to detail
    Why join us here at Datacom?
    Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.

    We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.

    It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

    We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.

    You'll have the opportunity to learn, develop your career, connect and bring your true self to work.

    You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

    We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

    We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

    Requirements
    #LI-Hybrid#J-18808-Ljbffr
  • Datacom

    Experience Manager

    5 days ago

    Datacom Canberra, Australia

    Our Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives by turning the imaginable to reality. Datacom enable our customers, communities and countries to thrive and shape their own futures. · About the Role ...

  • Australian Department of the Environment

    Manager Visitor Experience

    2 weeks ago

    Australian Department of the Environment Canberra, Australia

    EL 1 - $115,663 - $124,403 per annum plus superannuation · - Parks Australia Division · - Canberra, ACT · - Management role working in Australia's national botanic gardens one of Canberra major attractions. · - New and exciting visitor attraction and education products will be la ...

  • PERSOLKELLY

    Regional Member Experience Manager Act

    3 days ago

    PERSOLKELLY Canberra, Australia

    The Regional Manager is responsible for the growth and development of business within the region, the performance of regional staff, and compliance with Australian Military Bank's policies and procedures. The position is responsible for achieving regional sales targets, ensuring ...

  • Trans-Ax Health Care

    Practice Manager- General Practice Experience

    2 weeks ago

    Trans-Ax Health Care Canberra, Australia

    **Are you a business savvy Practice Manager who would love to get involved in developing a General Practice?** · **The Opportunity** · This is an exciting management opportunity for an experienced Practice Manager that is passionate and driven by the challenges and fulfillment of ...

  • Australian Military Bank

    Regional Member Experience Manager Act/south Coast

    16 hours ago

    Australian Military Bank Canberra, Australia

    Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offe ...

  • ClearCompany

    Experience Manager

    1 day ago

    ClearCompany Canberra, Australia

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives by turning the imaginable to reality. Datacom enable our customers, communities and countries to thrive and shape their own futures.About the Role (your ...

  • Datacom

    Experience Manager

    1 week ago

    Datacom Canberra, Australia Full time

    Our Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives by turning the imaginable to reality. · Datacom enable our customers, communities and countries to thrive and shape their own futures. · About the Ro ...

  • Datacom

    Experience Manager

    1 week ago

    Datacom Canberra, Australia Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives by turning the imaginable to reality. · Datacom enable our customers, communities and countries to thrive and shape their own futures. · About the Role ...

  • Datacom

    Experience Manager

    1 week ago

    Datacom Canberra, Australia Full time

    Our Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives by turning the imaginable to reality. · Datacom enable our customers, communities and countries to thrive and shape their own futures. · About the Ro ...

  • Datacom

    Experience Manager

    1 week ago

    Datacom Canberra, Australia Full time

    Our Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives by turning the imaginable to reality. Datacom enable our customers, communities and countries to thrive and shape their own futures. · About the Ro ...

  • GRDC

    User Experience Manager

    1 week ago

    GRDC Canberra, Australia

    Web Development & Production (Information & Communication Technology) · As one of the world's leading grains research organisations, the Grains Research and Development Corporation (GRDC) plays an integral role in driving research outcomes and innovations that directly benefit t ...

  • Belgravia Health & Leisure Group Pty Ltd

    Sales and Guest Experience Manager

    1 week ago

    Belgravia Health & Leisure Group Pty Ltd Uriarra, Australia

    **ACT, Stromlo Leisure Centre - Stromlo 2611** · - Are you passionate about promoting aquatic and leisure activities to the community? · - Do you possess the skills and ability to build, develop and lead an enthusiastic team? · - This is an amazing opportunity to lead a high perf ...

  • BTI Executive Search

    Regional Member Experience Manager

    1 week ago

    BTI Executive Search Canberra, Australia Full time

    Consultant · Reference number: · Profession:Banking & FinanceBanking & Finance · Company: BTI Executive Search · Date posted: 6th Mar, 2024 · ...

  • Comcare

    Aps6 Property Manager and Security Manager

    1 week ago

    Comcare Canberra, Australia

    **Overview of the Team** · The People, Property and Security team is responsible for supporting the strategic direction of Comcare and enabling the organisation to respond effectively to current and future business needs, through strategic and effective frameworks, advice and pro ...

  • Redpath Partners

    Operations Manager

    2 weeks ago

    Redpath Partners Canberra, Australia

    Operations Manager for the largest retail property management agency. · - Shopping Centre, Hospital, Airport, Hospitality, and Large-Format Ret experience · - Internal training and progression within the business from day one. · Redpath Partners are delighted to be working alongs ...

  • HiTech Personnel

    Program Manager and Change/communication Managers

    1 week ago

    HiTech Personnel Canberra, Australia

    **Reference #**: · - JF/NL0624**Title**: · - Program Manager and Change/Communication Managers - FED GOVT**Category**: · - ICT**Location**: · - ACT**Work Type**: · - Contract**Remuneration**: · - $Neg**Term**: · - 12 Months +EXT**Description**: · - **Prominent Federal Government ...

  • SOS Recruitment

    El1 Implementation Manager

    1 week ago

    SOS Recruitment Canberra, Australia

    **EL1 Implementation Manager** · 12-Month Contract| Canberra Location | $74.63 to $85.11 per hour plus 11% superannuation · **OVERVIEW** · Our Federal Government client is currently seeking an experienced Implementation Manager to join their team at the EL1 level. Within this rol ...

  • Ampersand

    Project Scheduler

    1 week ago

    Ampersand Canberra, Australia

    **Duration**:6 months + possibility to extend · **Pay Rate**: $106.82 p/h + super · **Location**:Dickson + WFH · **Role Description** · The Project Scheduler position will report to the Senior Director Business Management, Infrastructure Delivery and will be expected to liaise cl ...

  • Infopeople

    Procurement and Contracts Officer, Act, 6 Months

    1 week ago

    Infopeople Canberra, Australia

    Procurement and Contract Management Experience · - Government Procurement Expertise · - Communication and Negotiation Skills · **Key Accountabilities** · - Manage procurement process including development of documentation in accordance with CIT policy and procedure. · - Provide a ...

  • IT Alliance Australia

    Program Manager and Change Manager/communication

    2 weeks ago

    IT Alliance Australia Canberra, Australia

    One of our **Federal Government** clients is looking for /** **in. · **We are looking for the following Skills/Experience**: · - Demonstrated experience (5+ years) in programme management, preferably under the Managing Successful Programmes methodology. · - Experience working wit ...