-
Manager Visitor Experience
2 weeks ago
Australian Department of the Environment Canberra, AustraliaEL 1 - $115,663 - $124,403 per annum plus superannuation · - Parks Australia Division · - Canberra, ACT · - Management role working in Australia's national botanic gardens one of Canberra major attractions. · - New and exciting visitor attraction and education products will be la ...
-
Experience Design Manager
3 weeks ago
Nous Group Canberra, Australia**Nous is a great place to work** · Nous Group is an international management consultancy with over 800 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in sig ...
-
Adobe Experience Manager
3 weeks ago
face2face Recruitment Canberra, Australia**Closing Date**:5 February 2024, 9:00 AM · **face2face reference**:596410 · **Location**:ACT, NSW, QLD, SA, TAS, VIC · **Hours**:Full-time · **Contract length**:Until 31 December x 6 months extension - pending approval · **Entry requirements**:Australian Citizenship with Baselin ...
-
Manager - Experience Design
5 days ago
Infosys Canberra, Australia Full timeAbout Infosys: · Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertl ...
-
Manager - Experience Design
1 week ago
Infosys Canberra, Australia Full timeAbout Infosys: · Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertl ...
-
Manager - Experience Design
5 days ago
Infosys Limited Canberra, AustraliaDomain|User Experience Design|UX Strategy · Company · Infy Australia · Requisition ID · 119541BR · About Infosys: · Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With ov ...
-
Australian Military Bank Canberra, AustraliaOpportunity to coach & inspire 9 team members and 4 branches across ACT and South Coast · - People leadership role · - Fantastic work environment and teams · Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and ...
-
Regional Member Experience Manager
2 days ago
BTI Executive Search Canberra, Australia Full timeConsultant · Reference number: · Profession:Banking & FinanceBanking & Finance · Company: BTI Executive Search · Date posted: 6th Mar, 2024 · ...
-
Experience Manager
4 weeks ago
ClearCompany Canberra, AustraliaOur WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives by turning the imaginable to reality. Datacom enable our customers, communities and countries to thrive and shape their own futures.About the Role (your ...
-
Experience Manager
3 weeks ago
ClearCompany Canberra, AustraliaOur Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives by turning the imaginable to reality. Datacom enable our customers, communities and countries to thrive and shape their own futures. · About the Ro ...
-
Sales and Guest Experience Manager
2 weeks ago
Belgravia Leisure Weston Creek, AustraliaThe Role · As the Sales & Guest Experience Manager you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs. You will deliver and ...
-
Sales and Guest Experience Manager
2 weeks ago
Belgravia Health & Leisure Group Pty Ltd Uriarra, Australia**ACT, Stromlo Leisure Centre - Stromlo 2611** · - Are you passionate about promoting aquatic and leisure activities to the community? · - Do you possess the skills and ability to build, develop and lead an enthusiastic team? · - This is an amazing opportunity to lead a high perf ...
-
Sales and Guest Experience Manager
3 weeks ago
Belgravia Health & Leisure Group Pty Ltd Uriarra Village, AustraliaACT, Stromlo Leisure Centre - Stromlo 2611 · Are you passionate about promoting aquatic and leisure activities to the community? · Do you possess the skills and ability to build, develop and lead an enthusiastic team? · This is an amazing opportunity to lead a high performing tea ...
-
Aps 6 IT Service Management Officer
3 weeks ago
DFP Recruitment Services Canberra, Australia**Job description**: · APS 6 - IT Service Management Officer · - ** $72 - $80 / Hourly (+ Super)**: · - ** Canberra**: · - ** Contract (12-months, possible extension)** · **About the role** · The APS6 IT Service Management Officer is responsible for operational management of one ...
-
Aps6 Service Management Officer
3 weeks ago
Chandler Macleod Canberra, Australia**Location*** · - Canberra, Australian Capital Territory · - **Category*** · - IT & Digital · - **Salary** · - $72 AUD - $80 AUD Hourly · - **Posted** · - 26-Mar-2024 · - **Work type** · - Full Time · - **Contact** · - Jess Kaur · - **Reference** · - BH-159006 · -As one of the Au ...
-
Exhibitions and Experiences Coordinator
4 weeks ago
The National Film and Sound Archive (NFSA) Canberra, AustraliaPosted: 26/02/2024- Closing Date: 04/03/2024- Salary: $77, $81, Job Type: Ongoing / Non-ongoing; Full time- Location: Canberra- Job Category: Arts, Culture,Communication**The Agency** · The National Film and Sound Archive of Australia (NFSA) is the national agency concerned with ...
-
Aps6 Project Officer
3 weeks ago
Hudson Australia Canberra, Australia**The Role** · If you are an APS 6 Project Officer and are looking for a role to utilise your research skills, policy analysis, project and contract management experience in a fast paced and dynamic high profile government department, then this may be the role you are looking for ...
-
Digital Transformation Program Manager
3 weeks ago
Etainsolutions Canberra, AustraliaOpen To: · **Australian Citizens With Baseline Security Clearance** · **Location**: · **Canberra (Hybrid Role)** · We seek a talented Program Managers to manage the delivery of inflight and upcoming transformation projects. · this dpt provides economic analysis, data and research ...
-
Manager, Registration
3 weeks ago
UM for Department Parliamentary Services Canberra, AustraliaThe Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 6 Manager, Registration within Design Integrity & Collections Branch. · The Art Collections team is responsible for the custody, care, development, and promotion of the Parliament House ...
-
Manager Residential Services
4 weeks ago
CBR Recruitment Canberra, Australia**Permanent, full-time position**: · - **Remuneration circa $110k - $130k + 10.5% super, according to experience**: · - **Not-for-profit salary packaging benefits**: · - **Onsite carparking, meals and uniform provided** · Our client, Burgmann College, ANU is a not-for-profit resi ...
Experience Manager - Canberra, Australia - Datacom
Description
Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives by turning the imaginable to reality.
Datacom enable our customers, communities and countries to thrive and shape their own futures.About the Role (your why)
The Experience Manager is a pivotal role responsible for orchestrating the delivery and continuous enhancement of customer and employee experiences.
This role acts as a strategic liaison between customers, business leaders, and internal teams, ensuring that customer insights are translated into actionable strategies that drive service excellence and business growth.
Our offices are based in Melbourne, Canberra and Adelaide - We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance.
This is a Hybrid role where you will be in the office 2 to 3 times per week.Please note that to be successful in this role, you must be anAustralian Citizenand be able to achieve aBaseline or NV1 security clearance.
What you'll doAs the Experience Manager, your responsibilities will include, but not be limited to:
Develop and implement comprehensive strategies for customer and employee experience, ensuring they contribute to the organisation's growth and customer satisfaction
Act as a bridge between customers and business leaders to ensure customer perspectives are integrated into business decisions, leading to enhanced product and service delivery
Direct the Program of Work, including key initiatives and transformation projects, while focusing on critical success metrics such as service optimisation, cost reduction, and quality improvement
Lead the adoption of new processes and technologies, facilitating large-scale digital transformations to enhance operational efficiency and customer satisfaction
Provide executive-level insights to influence strategic decisions and drive service improvements, ensuring alignment with our vision and goals
Oversee knowledge management and Shift Left strategies, promoting a culture of knowledge sharing and proactive problem-solving
Engage with senior stakeholders across functions to support the rollout of new products, features, and services, ensuring a seamless customer and employee experience.
Implementing a principle-driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy.
Taking reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others.Reporting all incidents, hazards, or unsafe work practices as per Datacom policy.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.
What you'll bringStrong knowledge of business strategy, sales, and customer experience principles in a Service Desk environment
Strong business acumen with the ability to deep dive into data to find root cause issues and find solutions that improve the Customer Experience.
Previous experience as an Experience in Chief Experience Officer or General Manager – Customer Experience or similar role driving the large-scale transformation (200+ seats) in a geographically diverse environmentAbility to follow processes and operational policies in selecting methods and techniques for obtaining solutions
Ability to run executive meetings and presentations internally and externally.
You will also need to negotiate with cross-functional teams to deliver on projects that will improve the Customer Experience.
High-level strategic thinking and problem-solving skills
Ability to communicate technical concepts and align them with client business goals and objectives
Ability to work in large, collaborative teams and gain the cooperation of others
Excellent customer relationship-building and management skills
Excellent attention to detail
Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.
We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.
You'll have the opportunity to learn, develop your career, connect and bring your true self to work.You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
#LI-Hybrid#J-18808-Ljbffr