Customer Service Officer - Ascot Vale, Australia - Belgravia Leisure

Belgravia Leisure Ascot Vale, Australia

1 week ago

Description

The Role

Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officer is to deliver first class services to our customers ensuring it's in line our Mission, Vision and Values. This is a part time position.

Key areas of responsibility include:

Provide excellent customer service to all customers, both in person and over the telephone

Apply sound cash handling principals and use of Point of Sale (POS) systems

Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews

Promote the centres services and programs to customers and accept customer bookings and enrolments

Develop and maintain good working relations with customers

Promote and exercise good public relations at all times

Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes

Positive, friendly, helpful and energetic work style

Computer literacy, familiarity with software packages and point of sale systems

Experience in the leisure industry is desirable.

Current First Aid Certificate (Workplace Level 2).

Current CPR Certificate.

Police Check

Working with Children Check

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply

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