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    Senior Fleet Services Consultant - Sydney, Australia - Eclipx Group

    Eclipx Group
    Eclipx Group Sydney, Australia

    5 days ago

    Default job background
    Full time
    Description

    Description

    • ASX 300 listed financial services organisation
    • Flexible & hybrid working arrangements
    • Sydney or Melbourne location

    Do you want to:

    • work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
    • understand the strategic direction of your organisation and how your effort contributes to success?
    • work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
    • work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
    • be recognised and rewarded for your performance?
    • work for an organisation where 'C-A-R-E' are their values?
    • have career opportunities, a voice that's heard, and a fast-paced, dynamic yet flexible working environment?

    If so, then Eclipx Group might be the place for you.

    Eclipx Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

    Who we're looking for:

    We are looking for an experienced Administration/Customer Service professional to join our passionate and fast-paced Fleet Services Team in either our Sydney or Melbourne office. The pivotal role of Senior Fleet Services Consultant will be responsible for managing and coordinating operational and administrative functions within the team, whilst providing direct support to the Team Leader.

    What you'll be doing:

    • Management and ownership of end-to-end Registration process and providing key inputs into process and system improvements, resulting in zero overdue/expired registrations;
    • Support function to Team Leader - Fleet Services by updating or creating of process documentation (and communications) relating to existing processes or new process improvements;
    • Provide support to Fleet Services team when Team Leader is absent;
    • Management of all administrative related tasks, including but not limited to: Fuel card tracking/reporting, cancellation reports, workflows, customer cases, fuel revisions and new card ordering, rejection handling;
    • Proactively support all other fleet services functional processes and related tasks (e.g. Registrations, Fuel, Tolls and Infringements) with a view to ensuring team members are coached, developed and cross trained where possible;
    • Administration support as required within operations team;
    • Deliver upon agreed SLA's and KPI's;
    • Take ownership and be accountable for the resolution of customer cases, issues, and queries;
    • Take the initiative to contact customers and internal stakeholders to resolve customer cases, issues, and queries whenever possible;
    • Establish and maintain working relationships with peer groups and key internal stakeholders.

    Requirements

    • Has intermediate experience in a professional Administration and/or Customer Service environment, focused on responding to and resolving complex issues and customer queries (Fleet or Leasing experience looked upon favourably);
    • Is data -driven and has the ability to interpret data, recognise trends and grasp concepts quickly;
    • Is passionate about Customer Service and is confident in reconciling sometimes complex and ambiguous customer issues;
    • Can coach and inspire team members;
    • Possesses exceptional time management skills;
    • Has an excellent knowledge of the Microsoft Office Suite;
    • Displays outstanding oral and written communication skills.

    Benefits

    • 5 additional days of annual leave per year.
    • 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
    • a 'Dress for your Day' policy.
    • flexible and hybrid working arrangements.
    • an extensive range of other employee benefits.
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