Additional Services Consultant - Sydney, Australia - Bupa Dental Care

Bupa Dental Care

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Posted 22/11/2023

Job Number 26564

Full/Part Full Time

Posting End Date 20/12/2023

About the Role

As the Additional Services Consultant, you will be responsible for providing coaching and support to care home administrative teams in maintaining and executing the Additional Services program.

You will be required to travel at times.

This is a 6 month full time fixed term contract.

Benefits of Bupa

Supportive, collaborative, and caring team culture
Continual learning and development opportunities
Flexible working arrangements
Discounts on Bupa products

Duties

Lead Additional Services Sales & Marketing within the Care Home, with the Care Home
Monitor resident satisfaction with the Additional Services program with the Care Home
Maintain Additional Services Compliance with the Care Home
Manage Third Parties and Vendors delivering Additional Services Products with the Care Home
Maintain/update support resources and processes to deliver the Additional Services program
Review of trends and outcomes of the periodic audits completed in care homes
Support to Customer Services Consultants with using the compliance tools in each care home
Provide the General Manager and Customer Service Consultant with Additional Services training and education
Monitor General Manager and Customer Service Consultant effectiveness with Additional Services Sales
In collaboration with the Resident Placement Team, drive uptake of the program and delivering education to all stakeholders
Support and mentor Customer Service Consultants achieve compliance with Bupa Additional Services polices and process as well as the legislation. Working with the care homes to ensure all risks are mitigated with regards to charging residents and not offering the service or delivering the product or service to one or more residents

Skills and Experience

Previous experience in a Customer Service or Sales role
Proven track record to achieve set targets with consistent results
Experience in effectively dealing with customers, including handling objections and complaints
Excellent communication skills
Demonstrated ability to contribute as a member of high performing team
Strong interpersonal and relationship management skills
Ability to selfmanage performance against business requirements

Culture
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

How to Apply
Bupa is an equal opportunity employer.

We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage.

We encourage people from all backgrounds to apply.