Services Consultant - Sydney, Australia - Axsys
Description
Hi And thanks for stopping by- We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.
all in the one place.
We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better.
About the Team
- This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
Our Services Consultants guide customers throughout their MYOB Advanced Business implementation journey to ensure that the solution meets the customers requirements.
They combine their knowledge of MYOB Advanced Business capabilities, their understanding of ERP more generally, and their industry experience to provide excellent advice and guidance on deploying our Cloud ERP solution within their business.
Our Consulting Services team stretches from Perth to Auckland and helps about 100 customers per year to move from their legacy systems to MYOB Advanced Business.
In this role, you will have the opportunity to be a brand ambassador for MYOB through an alignment of what we value in their work and decision making; and will be committed to self-directed higher learning for professional and personal development.
What you'll be focused on
:
- Be a trusted adviser to our customers throughout services engagements
- Ensure that the foundation is laid for a smooth delivery by aligning expectations with what can be delivered with the solution
- Use wellrefined consulting skills to lead the customer engagements & ensure customers are getting the desired outcomes and value out of our platforms
- Detail the solution design, establishing the baseline for the build phase
- Excellent time management to ensure that highquality deliverables are produced within project budgets
What we'd love to see from you
:
- Experience and proven capabilities with ERP implementation
- Strong capabilities in running solution design workshops
- Strong customer management capability, ability to influence decisions to get to the best outcomes for the customers as well as for your employer
- Good capability with coaching and training delivery to customers
Our Culture & Benefits
- Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
- Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
- Drive your own learning via conferences, inhouse training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
- A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
- Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
- Access to bestinclass discounts and vouchers from leading retailers, and a lot more.
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