-
Engineering Support Officer
1 week ago
NSW Government -Sydney Metro Sydney, Australia**About us** · Sydney Metro is Australia's biggest public transport project and first fully-automated metro rail network, connecting customers and transforming the way Sydney travels. Our new generation of driverless trains are fast, safe and reliable, and link with Sydney's exis ...
-
IT Support Engineer
5 days ago
Canva Sydney, AustraliaJoin the team redefining how the world experiences design. · Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte · Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. ...
-
Support Engineer
1 week ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Support Engineer
4 days ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers co ...
-
IT Support Engineer
4 days ago
West Recruitment Sydney, Australia Full timeSix figure base Salary on offer · - Hybrid WFH Policy · - Wynyard Location - Close to Train & Bus · Your New Employer · West Technology is currently partnering with a fast-growing Australian managed service provider. This boutique MSP has partnerships with a range of market leadi ...
-
Support Engineer
4 days ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Support Engineering
2 days ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers co ...
-
Support Engineering
3 days ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
IT Support Engineer
1 week ago
Canva Sydney, Australia Full timeJoin the team redefining how the world experiences design. · Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte · Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. ...
-
IT Support Engineer
1 week ago
TikTok Sydney, AustraliaAbout The Team · The IT Support team is committed to using technology to provide employees with safe and reliable IT Services, including network system services, security services, and computer software and Hardware services. At the same time, it pays attention to product system ...
-
Support Engineer
1 week ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
IT Support Engineer
4 days ago
Randstad New South Wales, Australia Full timeIT Support Level 1/ Level 2 · Fulltime position · We are looking for a Level 1/2 IT Support consultant with experience providing Level 2 support for an Australian based Company located in Sydney. This position requires someone that not only has the technical skills and experience ...
-
Support Engineer
4 days ago
OrionVM Sydney, AustraliaAbout OrionVM · OrionVM is a global cloud infrastructure company, founded in Australia back in 2010 and has since expanded its footprint across Australia, United States and Canada. The company offers a high-performance, alternative to the public cloud providers with a clean inte ...
-
IT Support Engineer
1 week ago
Randstad Australia Sydney, Australia Full timeIT Support Level 1/ Level 2 · Fulltime position We are looking for a Level 1/2 IT Support consultant with experience providing Level 2 support for an Australian based Company located in Sydney. This position requires someone that not only has the technical skills and experience b ...
-
IT Support Engineer
1 day ago
Pathfinder Recruitment North Sydney, Australia Full timePathfinder Recruitment are excited to bring to market a great opportunity for a Level 1-2 Engineer to join a Sydney based managed services provider (MSP). Working across a broad client base you will be servicing start-up through to large sized corporate businesses across Sydney. ...
-
Technical Support Engineer
2 days ago
Genetec Inc Sydney, AustraliaThe team: · The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the Customer Experie ...
-
Technical Support Engineer
1 week ago
Hamilton Barnes Associates Limited Sydney, AustraliaJoin this team as a Contract Technical Support Engineer · Are you ready for a dynamic 12-month contract opportunity with a leading IT services provider? We are currently seeking a talented Technical Support Engineer to join a prominent IT services provider, participating in low-l ...
-
Desktop Support Engineer
4 days ago
Milestone IT (Milestone Information Technology) Sydney, AustraliaAdded Wednesday 24th of April :15:19 AM · Milestone IT, your one-stop shop for top IT careers, is partnering with a leading nationwide company to find a talented Desktop Support Engineer Are you a tech whiz with a knack for solving problems and providing exceptional customer ser ...
-
Application Support Engineer
1 week ago
eFinancialCareers Ltd. Sydney, AustraliaApplication Support Engineer · Macquarie Group Limited Sydney, Australia Posted 1 day ago Permanent Competitive · Application Support Engineer · Sydney · Join our Banking and Financial Services technology team, as we are focused on supporting a suite of complex cloud hosted app ...
-
Customer Support Engineer
3 days ago
Philips Iberica Sau Sydney, Australia Full timeJob Title Customer Support Engineer - Northern NSWJob Description Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. · We strive to make the world healthier and more sustainable through innovation developed across a broad ran ...
Cloud Support Engineer - Sydney, Australia - Amazon
Description
DESCRIPTION
ABOUT US
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Interact with leading engineers around the world.
Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers' technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
· First and foremost this is a customer support role – in The Cloud
· On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
· Career development: We promote advancement opportunities across the organization to help you meet your career goals
· Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
ROLE DESCRIPTION
This role supports our services that focus on distributed, cloud infrastructure of AWS S3 storage, Storage Gateway, Glacier, Snowball, AWS Transfer for SFTP, Datasync and more.
Want to know what's it like to be a Support Engineer at AWS? Take a look
What if I'm not an expert in all the preferred qualifications listed on the job description? That's okay. That's our preferred list, not a required listed. We hire people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.
Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are open to hiring candidates to work out of one of the following locations:
Melbourne, VIC, AUS | Sydney, NSW, AUS
BASIC QUALIFICATIONS
Knowledge and experience with Linux or Windows system administration
- Knowledge of client/server and distributed systems architectures.
- Knowledge of Filesystem, Block and Object storage.
- Knowledge of Storage architectures and backup/DR strategies
- Knowledge of Networking including routing / switching and protocols (eg. DNS, HTTP, SSL, SFTP, TCP, UDP)
PREFERRED QUALIFICATIONS
Experience in troubleshooting filesystem, block and object storage
- Experience with scripting (eg. Bash, Python, PowerShell)
- Experience with network troubleshooting and tools (eg iperf, MTR, traceroute, dig, wireshark)
- Knowledge of storage protocols: iSCSI, NFS, SMB
- Knowledge of REST API based services
- Knowledge of AWS and Cloud architecture patterns and distributed computing concepts
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
