Support Engineer - Sydney, Australia - OrionVM

OrionVM Sydney, Australia

5 days ago

Description

About OrionVM

OrionVM is a global cloud infrastructure company, founded in Australia back in 2010 and has since expanded its footprint across Australia, United States and Canada. The company offers a high-performance, alternative to the public cloud providers with a clean interface, affordable rates, unique channel features, powering thousands of big and small businesses around the world.

The Role

This is a versatile role with focus on providing level 2 technical support to our customers, answering support calls and emails and troubleshooting technical problems. In addition to customer support, this role will also support various other business functions including technical sales, marketing and product development.

Responsibilities

Reviewing and communicating with customers requiring assistance and ensuring their support requests are resolved as soon as possible

Developing documentation, guides and FAQs to minimise future support request

Develop technical briefs of professional standard for internal and external customers

Research, diagnose, troubleshoot and resolve technical issues

Provide technical training to customers and team members

Product testing and evaluation for QA

Benefits

Growth opportunities through on-the-job learning

Opportunity to work with Thought leaders in the Cloud industryHighly experienced solution architects, software developers and other business teams

Get exposure to variety of systems and technologies

Competitive pay

Flexible working options

Qualifications and skills

Tertiary qualification in Computer Science, Information Technology or another relevant technical field

At least 1 year of experience working across multiple IT departments

At least 1 year of experience in a direct customer facing role

Sound understanding of IT hardware, networking, databases, software design and integrations

Experience working with various virtualisation technologies

Critical thinker with a good sense for problem solving and the ability to think laterally

Ability to communicate complex technical concepts with a variety of stakeholders

Experienced in documentation and technical writing

Excellent verbal and written communication

Engaged team player with the ability to collaborate across multiple time zones and deliver under pressure

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