IT Support Engineer - Sydney, Australia - TikTok

TikTok Sydney, Australia

1 week ago

Description

About The Team

The IT Support team is committed to using technology to provide employees with safe and reliable IT Services, including network system services, security services, and computer software and Hardware services.

At the same time, it pays attention to product system construction and R&D capacity enhancement, and builds IT output capabilities for internal and external products through innovative technologies.

We are seeking an IT Support Engineer to provide best-of-class IT Services to End Users. Responsibilities- Have to solve all IT-related matters, taking care of the daily operations, escalations, and ad-hoc tasks.

Provide updates, and knowledge sharing to the local team.- Provide onsite/remote L1 and L2 technical support for our employees through Email, IM, Walk-in, and Ticketing.- Our supporting scopes include but are not limited to end-user devices, conference technology, and applications software within the site corporate environment.- Drive continuous service improvement plans in technology-related matters affecting end-user productivity and improving user experience satisfaction.- Identify and develop better tools, and implement improvements and solutions to increase the operational efficiency of the IT Service management process with a focus on excellent user journeys, experiences, and satisfaction.

Qualifications- Strong understanding of the following IT skillsets, Hardware and Software (Windows and Mac), Networking, Scripting, Automation, Application Troubleshooting, Mobile Device Management, and Preventive Maintenance- Minimum 5 years of relevant IT working experience in an on-site MNC end-user support environment- Good problem-solving skills, and ability to troubleshoot and resolve issues independently- Team player with a collaborative mindset, able to consider the "big picture" during the decision-making process- Good understanding of applications such as LarkSuite, Google Workspace, Email (Gmail), Desktop Publishing (Microsoft Office), and Web Browsers (Safari, Chrome, Desired Skills - Working knowledge of Network Management, Conference Technology, and Audio Visual- Working knowledge of each kind of PC(Mac/Win), and mobile(Android/iOS) hardware device troubleshooting- Working knowledge of software(installation/upgrading/network connection) troubleshooting- Working knowledge with 1 or more ITSM ticketing systems- Working knowledge of Cloud-based applications & services- Any program(.

Java, PHP, python, shell script, etc) coding experience will be a bonus.

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