IT Coordinator - Melbourne, Australia - Nous Group

Description

Nous is a great place to work...

Nous Group is an international management consultancy with over 700 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in significant ways. Working in unique, cross-disciplinary teams we create innovative and enduring solutions that transform businesses, governments, and communities. We realise a bigger idea of success.

Nous is regularly acknowledged as a great place to work as part of competitive workplace reviews. In 2023 Nous was again named one of Australia's Best Workplaces by Great Place to Work, and was recognised as one of LinkedIn's best places to grow a career, as a LinkedIn Top Company (Australia). We have previously been named Best Management Consulting Firm by the Australian Financial Review on a number of occasions and a Great Place to Work every year that we've entered for the past decade (Australia). We're excited to be extending success and influence globally having recently been awarded A Great Place to Work in Canada and the UK in 2023.

We are looking for an enthusiastic IT Coordinator to join our dynamic IT team on a permanent, full-time basis. Nous IT uses some of the latest cloud technologies to support our business, and due to our growth, we need to find an awesome IT Coordinator to assist with a variety of administrative tasks that come with a large portfolio of vendor relationships.

This is a new role for a fast-paced management consulting business, with growth opportunities for someone with meticulous attention to detail and the curiosity to identify and resolve problems. It combines IT asset and invoice administration with software license management, offering the potential to learn about stakeholder engagement, negotiation and to shape our IT service. This can be a hybrid-working role. The successful candidate will work at least three days a week from our Melbourne office.

Do you want to work at a company where you can:

• Grow your administrative (non-technical) skills at lightning speed with hands-on job experience?
• Put your awesome organisational skills to work to improve processes?
• Work in a high-performing, supportive team with a great culture?
• Know that the work you do is helping to positively influence our community?
• Work at least three days a week in our stunning Melbourne office on Collins Street, alongside incredibly smart people and sometimes at home
• Have fun?

If so, we've got the role for you

What you will do:

• Maintain accurate registers of Nous IT software and hardware, suppliers and warranty contracts.
• Track whereabouts of laptops along with staff recruitment and departures to inform laptop purchase decisions.
• Order IT accessories from agreed suppliers.
• Process invoices for IT services, software and hardware, including cost allocation.
• Rudimentary cost analysis and data preparation to assist contract negotiation and IT budgeting.
• Administer software license allocations, assisted by automation.
• Confidently communicate to agree most appropriate software, duration of requirement and manage license count.
• Support good information management processes and data security. Provide access to systems ethically; produce reports to demonstrate cybersecurity compliance and assist decision making.
• Administer IT change records to ensure good IT infrastructure, application and device change process and documentation.
• Gather and respond to feedback from stakeholders to enhance service and relationships.
• Contribute to effective communication of IT policy, process and changes.
• Liaise with internal and external stakeholders; schedule meetings and coordinate small IT projects.

And the practical experience...

You don't need 10 years' experience in IT(), but you will need:

• An enthusiastic attitude to jump in and learn and improve administrative processes.
• A delivery focused, can-do attitude.
• Amazing attention to detail, and pride in delivering quality outcomes.
• Great communication and collaboration skills.
• Relevant qualification in business, IT, or administration (favourable).
• Some experience of administrative process.
• Some experience with client / customer service.
• Capable using and comfortable learning new technology.
• Interest in, or experience of, working in an IT team, particularly to understand the purpose of software applications and administer their use.
• Proficient with MS Office, including Excel.

Attributes

• Excellent accountability, attention to detail and accuracy.
• Organized and self-motivated to manage workload and work independently.
• Willing and flexible to sometimes work hours required to suit stakeholders based outside Australia.
• Enjoys working with and improving process.
• Good written and verbal communication skills to make requests and secure agreement.
• Confidence to enforce use of appropriate software and constrained license count.
• Highly customer focused and responsive, with a problem-solving attitude.
• Punctual, positive and able to work well in a team.
• Resilient and able to readily adapt to change.

What makes Nous a Great Place to Work?

Our aim is to deliver a flexible experience that delivers positive influence and growth for you, our colleagues, and our clients.

Below are some of the ways Nousers are encouraged to enjoy that experience:

• Giving all Nousers greater flexibility around public holidays. Understanding that people of different cultures, religions, and political beliefs may wish to choose to take alternate days of leave from scheduled holidays.
• Hybrid working, with monthly remote working allowance, and once off payment to set up your WFH office.
• A collaborative bonus that reflects company performance, and is available to all
• Celebrating commitment to Nous by enabling access to long service leave after 5 years of employment
• Supporting working parents by providing 18 weeks of paid primary carer parental leave and 10 weeks of paid secondary carer parental leave (access to parental leave is gender neutral)

Finally, some important details...

Nous is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people. Nous is a flexible workplace that offers consulting opportunities on a full-time and part-time basis.

If you have experience working on complex problems, are high performing and productive working in a fast-paced environment, and want to be part of a dynamic team that puts people at the centre of everything, then we'd love to hear from you

To apply for a role at Nous in Australia you must have Australian Permanent Residency or right to work in Australia.

Please note if you are successful in the recruitment process, you will be required to undertake background screening prior to your commencement at Nous.