Cloud Systems Administrator - North Sydney, Australia - Shift

Shift North Sydney, Australia

4 days ago

Full time

Description

Company Description

At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You'll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.

Job Description

We currently have an exciting new opportunity for a Cloud Systems Administrator to join our Infrastructure and Operations team in our North Sydney office. The Cloud Systems Administrator will join a small team supporting our growing global team with triaging and resolving support tickets, deployment of hardware/software and help support a growing Azure infrastructure.

Main Responsibilities / Duties

Incident and Change Management: Participate in incident and change management processes, including logging
incidents, tracking their resolution, and communicating changes to relevant stakeholders.
User Support and Troubleshooting: Provide comprehensive support to internal operations and technical stakeholders, ensuring seamless workflow, excellent user experience and fast remediation.
Access Control and Identity Management: Manage user identities, permissions, and access controls within cloud environments.
Infrastructure Enhancement: Improve and maintain the local network and office infrastructure to support our dynamic environment.
System Maintenance and Updates: Regularly perform system maintenance tasks, including applying patches, updates and upgrades to cloud-based software and infrastructure.
Employee Lifecycle Management: Manage the onboarding and offboarding processes, ensuring a smooth transition for employees.
Collaborative Projects: Work closely with experts in Data, DevSecOps, and Security to achieve project goals and drive innovation.
Cloud SaaS Administration: Oversee and optimize cloud SaaS environments, ensuring efficiency and reliability.
Infrastructure Planning and Provisioning: Plan, execute and support Shift's infrastructure needs during day-to-day operations, company strategy weeks and large on-site meetings.
Security and Compliance: Ensure that the cloud infrastructure adheres to security best practices and compliance requirements

Qualifications

Experience/Skills:

Providing help desk/support to a range of technical and non-technical users.
Managing technical operational infrastructure (office, printers, networking, WiFi, Audio and Visual equipment)
Proficiency in managing a range of mobile devices utilizing Microsoft Intune (Windows, MacOS, Android, iOS).
Experience with Azure Entra required.
Familiarity with Azure and its functionalities is a plus.
Strong technical troubleshooting abilities, particularly with cloud SaaS products and end-user devices.
Excellent interpersonal skills for effective communication with all stakeholders.
Ability to work independently and lead technical projects to completion.

Additional Information

Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
Flexible working environment – we're headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
Family support – industry leading 26 weeks paid parental leave.
Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.
Range of benefits – supporting your physical, psychological and financial wellbeing.

You must be either an Australian or New Zealand Citizen or Permanent Resident to be considered for this role.

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