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Service Supervisor - Sydney, Australia - West Recruitment
Description
Wetherill Park location
- Lead a team of remote technicians
- Company vehicle provided
About your new employer:
Your new employer is a part of a global business servicing a broad range of industries that require compressed air, pressure, and vacuum systems. This role falls into the part of the business that provides after-market service to its clients. Here in Australia, they employ 120 people across almost 20 branches nationally.
About your new role:
As the Service Supervisor, you will be key to the everyday operational success of the business. Reporting to the NSW Service Manager, you will also contribute to the success of the business by providing excellent customer satisfaction to our wide variety of customers and leading a team of 8 Service Technicians.
In this role, you will be responsible for:
Daily management of Service Technicians and allocation of work
Sign off of Service Technician timesheets
Preparation and follow up of quotes
Monitoring and producing reports to support the service division
Adhoc service inquiry support and dispute resolution
Provide technical support to technicians
Responsible for regional stocktakes
Plan, schedule, and coordinate staff training
Allocation and control of jobs to workshop
The role will suit a person with a strong technical background and staff leadership experience who is happy to lead by example and provide technical support.
About you?
Technical or trade background (mechanical or compressors)
Proven technical team management experience
Well organised and able to multi-task
Proficient in Microsoft Office and online management tools such as SAP
Excellent interpersonal and people skills with clear and confident telephone manner
Proven success in a customer service role
Valid Driver Licence
You are fully vaccinated
What is on offer:
Competitive salary and company car
Supportive team environment
A stable role with a market-leading company
What next:
If this position sounds like the right opportunity for you then click the 'Apply for this job' button to submit your application. We look forward to receiving your application. If you need more information please call Rachel Patton on
As part of our recruitment process, you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia will also be required.
