Reservations Services Supervisor - Sydney, Australia - The Star Entertainment Group

The Star Entertainment Group

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Star Entertainment Group's (TSEG) vision is to be Australia's leading integrated resort company.

Attracting 18 million guests each year, our properties across Sydney, Brisbane and the Gold Coast are first class entertainment destinations that offer visitors a diverse selection of award-winning restaurants, the coolest selection of bars, luxurious five-star accommodation and a truly world-class spa and casino.

Our Reservation Services Supervisors are leaders in delivering thrilling experiences. Reporting to the Reservations Manager you will lead a team, drive guest service excellence, and assist in financial performance. We currently have a Permanent Full Time opportunity for a Reservation Services Supervisor to join The Star

What will my day look like as Reservation Services Supervisor?

Leading, motivating and engaging our Reservations Services Agents (RSA) to continuously deliver fivestar service in line with The Star's Service Culture
Responding to guest feedback and implementing different processes to prevent reoccurrence
Training and developing our RSA
Fostering a winning, solutionoriented work environment
Delivering thrilling experiences through the promotion of hotel rooms, restaurants, entertainment, special events and general inquiries across all Star properties, you will make every interaction a sales opportunity

Who are we looking for?

Prior supervisory experience in an inbound contact centre, reservations and/or hotel operations is ideal
Proven ability to lead and motivate a team
Experience in supervising frontline staff
Excellent communications skills (both written and verbal)
Knowledge of reservations systems (e.g. Opera, ResDiary) is advantageous
Second language (e.g. Cantonese and/or Mandarin) is advantageous
Full working rights in Australia

Benefits

Extensive training and career development
Discounts across The Star hotels and restaurants
Free meals on duty
Free light rail from Central to The Star
Discounted parking and more

We pride ourselves on our diversity and inclusiveness. We know that people, working together in collaborative teams can create extraordinary things.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.