Jobs
>
Sydney

    Customer Success Manager - Sydney, Australia - Emplifi

    Emplifi
    Emplifi Sydney, Australia

    3 days ago

    Default job background
    Full time
    Description

    Job Summary

    The Customer Success Manager is a crucial ambassador for our clients within our digital marketing company. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage a defined book of business within a designated geographic territory or named account portfolio.

    What You'll Do Here

    Key Responsibilities:

    Client Relationship Management:

  • Serve as the primary point of contact for customers in the assigned territory or named accounts.
  • Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty.
  • Understand customer objectives and align our services to achieve those goals.

    • Onboarding:

  • Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption.
  • Collaborate with internal teams to expedite service delivery and meet onboarding timelines.

    • Product Adoption:

  • Monitor client usage and product adoption rates.
  • Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential.
  • Address any adoption challenges with tailored solutions.

    • Renewal and Retention:

  • Develop strategies to ensure high retention rates and manage the contract renewal process.
  • Predict and address potential churn risks, implementing mitigation strategies as needed

    • Upselling and Cross-Selling:

  • Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs.
  • Collaborate with the sales team to ensure smooth transitions for upselling or cross-selling activities.

    • Feedback Loop:

  • Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement.
  • Act as the client's advocate within the company, ensuring their needs and concerns are addressed.

    • Reporting and Analytics:

  • Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics.
  • Provide regular updates to management on client health, renewal forecasts, and potential risks.

    • What You'll Bring to Us

  • Experience in Customer Success, Account Management, or a similar role, preferably within the digital marketing SaaS industry.
  • Demonstrated ability to build strong relationships and manage key customer accounts.
  • Proficient understanding of digital marketing services such as social media, content marketing, etc.
  • Strong problem-solving skills and the ability to handle challenging client situations with grace.
  • Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms.
  • Excellent verbal and written communication skills.

    • What We Offer

  • International, fast paced and rapidly growing environment
  • Chance to work with the world's biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Flexible Working Hours
  • Unlimited PTO
  • Referral Bonus Program
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • There's more as well Speak with us to find out all the details
  • Informatica

    Customer Success Manager

    2 days ago

    Informatica Sydney, Australia

    **Customer Success Manager** · The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their in ...

  • Liven

    Customer Success Manager

    1 week ago

    Liven Sydney, Australia

    Customer Success Manager (Maternity Leave Cover) · **Customer Success Manager (Maternity Leave Cover)** · **Department**:Customer Success · **Employment Type**:Full Time · **Location**:Sydney · **Reporting To**:Tom Jamieson · **Description** · Our customers are central to our bus ...

  • Talent International

    Customer Success Manager

    1 week ago

    Talent International Sydney, Australia

    australia sydney permanent au$ au$105000 per annum + + super + commissions- Product sells itself - less than a 2% churn rate annually · - Hybrid working arrangement on offer. · - 1x permanent vacancies within the Customer Success Division. · An industry leading, dynamic company t ...

  • Sitecore

    Customer Success Manager

    4 days ago

    Sitecore Sydney, Australia

    **About Us**: · Sitecore's foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. ...

  • Avetta, LLC

    Client Success Manager

    2 days ago

    Avetta, LLC Sydney, Australia

    SUMMARY: · As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your dail ...

  • Zoom Video Communications, Inc.

    Customer Success Manager

    1 day ago

    Zoom Video Communications, Inc. Sydney, Australia

    **About the Team** · We are looking for a Customer Success Manager (CSM) to join our amazing team in Australia. Reporting to our Manager, CSM based in Sydney, you will be the main window to strengthen the relationships with customers and ensure the successful deployment of Zoom p ...

  • Wix

    Customer Success Manager

    2 days ago

    Wix Sydney, Australia

    **What you'll do**: · Be responsible for Wix's largeLargest strategic accounts relationships, and work with diverse internal teams across the organization · Learn customers' technical and business environments to take full responsibility for customer growth and partnership succes ...

  • Vertice

    Customer Success Manager

    3 days ago

    Vertice Sydney, Australia

    Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack, taking advantage of pricing insights, trend data, smart dashboards and exper ...

  • UNiDAYS

    Customer Success Manager

    1 hour ago

    UNiDAYS Sydney, Australia

    **The role in a nutshell**: · In the role of Customer Success Manager, you will be the day to day contact of a portfolio of **UNiDAYS**' partners - consisting of prestigious consumer brands and retailers. · Customer Success will own the day to day relationship and assist in the l ...

  • Hatch

    Customer Success Manager

    1 hour ago

    Hatch Sydney, Australia

    ** This role is at Vanta (not for Hatch)** · Hatch is supporting Vanta to find a great Customer Success Manager - APAC to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this ...

  • PulseLearning

    Client Success Manager

    1 day ago

    PulseLearning Sydney, Australia

    **Location**:Australia (remote) · Want to work with an award-winning, purposeful, mental health and wellbeing-focused, global top-10 learning solutions provider? · Want to be part of a Team that changes beliefs, behaviors, and cultures within our Client organizations and the wide ...

  • Standards Australia

    Customer Success Manager

    1 hour ago

    Standards Australia Sydney, Australia

    **18th May, 2023**: · **Who are we?** · Come join our collaborative, flexible and friendly team at Standards Australia and be a part of Australia's future We are the peak non-government Standards body in Australia and we facilitate the creation of consensus solutions to address t ...

  • LMS365

    Customer Success Manager

    1 day ago

    LMS365 Sydney, Australia

    **Customer Success Manager - Hybrid or remote work with notable benefits** · **Who are we?** · We're LMS365. As a solution, we are the only learning platform built into Microsoft 365 and Teams. As a company, we are a talented group of individuals with a mission to empower people ...

  • Morningstar, Inc.

    Customer Success Manager

    2 days ago

    Morningstar, Inc. Sydney, Australia

    Customer Success Manager · - Join a diverse community of great people who support their peers and their communities. · - We give our employees opportunities to grow from early career to experienced hires-and you can build a career that matters at Morningstar. · - We support perso ...

  • Varonis

    Customer Success Manager

    1 day ago

    Varonis Sydney, Australia

    Customer Success Manager - Strategic · Job Summary · **Responsibilities**: · - Manage a portfolio of Enterprise level customer accounts to foster long-term business relationships that achieve early value for our customers and ensure timely renewals and revenue growth for Varonis. ...

  • Weel

    Customer Success Manager

    1 week ago

    Weel Sydney, Australia

    Customer Success Manager · As a Customer Success Manager at Weel, you will create exceptional experiences and sustained value for Weel customers by acting as their technical and trusted advisor and advocate from post-sale through renewal and beyond. You will guide them through th ...

  • Wix

    Customer Success Manager

    2 days ago

    Wix Sydney, Australia

    Company Description · Wix makes it possible for anyone to succeed online. Since 2006, we've grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-tradition ...

  • UpGuard

    Customer Success Manager

    6 days ago

    UpGuard Sydney, Australia

    **Who are we?** · - UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was ...

  • Morningstar

    Customer Success Manager

    2 days ago

    Morningstar Sydney, Australia

    Join a diverse community of great people who support their peers and their communities. · - We give our employees opportunities to grow from early career to experienced hires—and you can build a career that matters at Morningstar. · - We support personal and professional developm ...

  • UpGuard

    Customer Success Manager

    2 days ago

    UpGuard Sydney, Australia

    **Why are we hiring for this role?** · As a Customer Success Manager, you'll work closely with other CS team roles and cross-functionally with other departments, and you'll report to the Lead CSM. You'll be proactive in driving product value and success for our customers, analyzi ...