Customer Success Manager - Sydney, Australia - Wix

Wix
Wix
Verified Company
Sydney, Australia

4 weeks ago

Olivia Brown

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Olivia Brown

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Description
Company Description

Wix makes it possible for anyone to succeed online.

Since 2006, we've grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.

Although we're already industry leaders in web creation and business, our work is nowhere near done.

Our goal is to become the main engine of the Internet so we can create a more open web for all.


Job Description:


  • Be responsible for Wix's largeLargest strategic accounts relationships, and work with diverse internal teams across the organization
  • Learn customers' technical and business environments to take full responsibility for customer growth and partnership success as defined by performance metrics and agreed KPI's
  • Master the platform capabilities and obtain a good understanding of integration, data structure, and funnel flows
  • Interpret customer requirements into product capabilities, keeping customer goals, objectives and business processes in mind to propose the best solutions
  • Ensure customer buyin throughout the process by ensuring qualitative, timeous, and onbudget delivery
  • Manage QBRs and ABRs

Qualifications:


  • Professional Customer Success Manager with 7+ years of experience managing large strategic accounts with experience working in a company with a strong online presence (SaaS preferred).
  • Deep understanding of the user journey, process, marketing, GTM, integrations, and data analysis, your decisions are informed by data.
  • You have impeccable written and verbal communication skills and excellent presentation skills. With proven experience in increasing customer satisfaction, adoption, growth, and retention, you're flexible and able to work under pressure and thrive in a multitasking environment.
  • You're a strong team player, continuously drive value, and are willing to travel.
  • Bonus points if you have project management experience, have worked across multiple organization functions, have a technical background, and/or have worked with Fortune 500 clients.
Additional Information

Wix's Channels Division.

We're a B2B business unit focused on creating and cultivating relationships with various enterprises such as global Telecoms, Directories, Banks, SaaS platforms, and large-scale companies.

Our goal is to successfully design and deliver a value-driven Channel engagement, driving SMB traffic with high conversion rates. We're looking for a Senior Customer Success Manager to manage Wix's largeLargest strategic accounts.
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