Customer Success Manager - Sydney, Australia - Talent International

Talent International

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

australia sydney permanent au$ au$105000 per annum + + super + commissions- Product sells itself - less than a 2% churn rate annually

Hybrid working arrangement on offer.
1x permanent vacancies within the Customer Success Division.

An industry leading, dynamic company that specialises in creating innovative solutions for enhanced end user experience in Human Resources (Corporate + Recruitment clients) is seeking two Customer Success Managers to join their team in a permanent career opportunity.

Are you a lover of customer satisfaction and being the first point of contact for clients? This is the role for you In this role you will be responsible for taking ownership over a book of 300+ SMB to Mid-Market clients, acting as the main touchpoint for clients through an Account/Success Management perspective, and engaging in weekly Account Review meetings (EBR's).

Additional Benefits:

Hybrid flexibility working arrangement 3 days in office, 2 days from home.
Based in the heart of the CBD Walking distance from the nearest train station.
Annual company event for all the most recent event was 3 days in the Hunter Valley.
Quarterly CX event half day provided.
Team bonding activities linking back to their fantastic workplace culture.
Corporate card provided when meeting clients facetoface.
Internal social club festivities
Salary is $90$105K Base (depending on experience) + Super + Commissions (generally $5K+ p/year).

Roles and Responsibilities:

Manage and grow an existing book of 300+ SMB to Mid-Market clients.
Handle client escalations to resolution, leveraging crossfunctional internal teams.
Be the first point of contact of clients from an Account/Success Management perspective. It'll be less focus on sales but more on billing, escalations, account strategy and overall value
Build and maintain longterm stakeholder relations.
Conduct weekly Account Review meetings (EBR's) ensuring clients are satisfied, setting correct expectations, and providing insights on new products and features.
Responsible for preventing client churn the great news is the product sells itself and they have a less than 2% churn rate annually.
Review existing agreement terms and payment terms being the mediator and identifying opportunities that would best suit the business + client.
Ensuring the database system is kept up to date.

About You:

Very open towards seasoned SaaS SDR's stepping up into Customer Success, full endtoend SaaS sales cycle experience wanting to move into Customer Success.
Proven B2B client or sales experience.
Possess great communication and negotiation skills to analyse a business' needs and translate them into relevant solutions.
Display a cando attitude and have the ability to work autonomously and with a team.
Based in Sydney, NSW, and have full working rights in Australia.