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    Director, Claims Assessment Team - Brisbane, Australia - Department Of Employment And Workplace Relations

    Department Of Employment And Workplace Relations
    Department Of Employment And Workplace Relations Brisbane, Australia

    1 week ago

    Default job background
    Full time
    Description
    About the Department of Employment and Workplace Relations

    We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces – supporting individuals and our nation to prosper.

    The Role

    The Fair Entitlements Guarantee (FEG) is a safety net scheme of last resort that provides financial assistance to eligible employees for unpaid employment entitlements when they have lost their job due to the liquidation or bankruptcy of their employer.

    Reporting to the Assistant Secretary of the FEG Branch, you will lead a large team in a high demand service environment, to assess claims for financial assistance made by employees who are owed employment entitlements after losing their jobs due to insolvency.

    You will be responsible for ensuring the necessary processes and practices are in place to meet current and forecasted demand.

    You will use program data and reporting to strategically manage the team's workflow to provide FEG claimants with timely outcomes that are of a high quality.

    Duties and Responsibilities

    Responsibilities of the EL2 may include:Ensure the necessary processes, practices and reporting practices are in place to meet current and forecasted demand.

    Effectively develop, implement and communicate required strategies in order to meet demand.
    Working flexibly and collaboratively across the branch to achieve the best outcomes for the program.

    Analyse and measure team performance by developing reporting practices, using workflow reporting and analysis to allocate and identify claim processing priorities for the team and ensuring claims are progressing to ensure timely payments.

    Monitor successful delivery against claim stage timeframes and priorities.
    Manage and support ongoing capability development for staff through training and resources.
    Model and promote behaviours to build a positive and inclusive culture across the branch.
    Executive Level 2
    Canberra,


    ACT :
    Brisbane, QLD

    EL2:
    $141,958 - $170,402

    About the Department of Employment and Workplace Relations

    We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces – supporting individuals and our nation to prosper.

    The Role

    The Fair Entitlements Guarantee (FEG) is a safety net scheme of last resort that provides financial assistance to eligible employees for unpaid employment entitlements when they have lost their job due to the liquidation or bankruptcy of their employer.

    Reporting to the Assistant Secretary of the FEG Branch, you will lead a large team in a high demand service environment, to assess claims for financial assistance made by employees who are owed employment entitlements after losing their jobs due to insolvency.

    You will be responsible for ensuring the necessary processes and practices are in place to meet current and forecasted demand.

    You will use program data and reporting to strategically manage the team's workflow to provide FEG claimants with timely outcomes that are of a high quality.

    Duties and Responsibilities

    Responsibilities of the EL2 may include:Ensure the necessary processes, practices and reporting practices are in place to meet current and forecasted demand.

    Effectively develop, implement and communicate required strategies in order to meet demand.
    Working flexibly and collaboratively across the branch to achieve the best outcomes for the program.

    Analyse and measure team performance by developing reporting practices, using workflow reporting and analysis to allocate and identify claim processing priorities for the team and ensuring claims are progressing to ensure timely payments.

    Monitor successful delivery against claim stage timeframes and priorities.
    Manage and support ongoing capability development for staff through training and resources.
    Model and promote behaviours to build a positive and inclusive culture across the branch.
    How to Apply

    Applicants are required to provide up toa one-page summary (no more than 500wo rds) that outlines skills, knowledge, and experience and why you should be considered for this vacancy.

    You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response.
    Where possible include specific relevant examples of your work.
    The APS work level standardsaccommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e.
    responsibilities and duties) at each classification level.

    In the e Recruit (the department's online recruitment system) you will also need to:

    upload a Curriculum Vitae
    provide contact details for 2 Referees.

    EligibilityCitizenship- to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

    Security Clearance- our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.

    Please refer to the Job Information Pack for more information about the role.
    How to apply for jobs in the Australian Public Service (APSC Guide)Opens in new window
    Job Information PackOpens in new window
    Start your application by clicking the "begin" button.#J-18808-Ljbffr
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