- Contractual and commercial ownership of the assigned accounts.
- Identifying opportunities to grow business within the customer portfolios and working with key stakeholders to prepare, execute and develop growth plans.
- Acting as an escalation point for appropriate corrective actions.
- Monitoring operational performance of all suppliers and implementing corrective or preventative actions.
- Ensuring the timely completion of all required file administration including documentation, billing, vendor invoices and weekly forwarding sub-ledger.
- Ensuring all your team members are skilled, trained and upskilled where necessary.
- Minimum of 2 years' experience in a similar role and industry is preferred.
- Experience in leading and managing a team of various backgrounds.
- Ability to communicate effectively with all levels of management.
- High level of written and verbal communication skills
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Project Logistics Customer Excellence Team Leader - Brisbane, Australia - Kuehne Nagel
Description
About Kuehne+Nagel
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
Come join our growing Project Logistics team in Brisbane
Your Role
We are looking for a driven Customer Excellence Team Leader to manage a team of specialists for more than one account, whilst ensuring a high level of customer excellence to internal and external stakeholders.
Your Responsibilities
As the Customer Excellence Team Lead, your primary responsibility will be:
Your Skills and Experiences
We look for potential, not only performance. To be successful you will be open about your strengths and weaknesses and prepared to challenge yourself. We value diversity of thinking, experiences, perspectives and active listening.
Additionally, you will have:
Good Reasons to Join
We offer flexible working arrangements to our employees. This includes the ability to skip the commute and work from home and also take advantage of working at multiple site locations as well as flexibility in regards to daily working hours. We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job then you are in the right place. We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030.
