- Advanced experience in Catalogue Management, Service Lifecycle Management, Metrics and Dashboards relevant to the Service Request & Change processes, Reporting and Metrics.
- Working knowledge of ITIL lifecycles Incident, Major Incident, Problem, Release, Configuration, Agile, SDLC, Demand and Continual Service Improvement.
- Experience with ServiceNow or similar large ITSM tool.
- Experience in complex IT environments with a technical background.
- Strong communication skills required for client and stakeholder engagement and influencing.
- ITIL v4 Foundation or higher.
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ITIL Specialists - Melbourne, Australia - Launch Recruitment
Description
ITIL Specialists (Change, process and projects)
Launch are looking for multiple ITIL specialists to join a team focussing on a large scale transformation project. Looking for change managers that have strong ITIL experience and also ITIL consultants comfortable with design.
Roles and Responsibilities - Change
This position will focus on delivering solutions such as but not limited to Service Management Architecture and Planning; Service Optimisation; Service Integration and Management; and ITIL process assessment, design and implementation.
Salary: $130,000 inclusive of super
Contract candidates may be considered
Baseline clearance or higher needed
Hybrid working offered ( 3 days in the office, 2 days WFH)
If you are interested in this role please click the apply button below
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