Service Now- Group Solutions Manager - Melbourne, Australia - Milestone IT

Milestone IT

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Permanent role

Immediate start
Excellent career progression

About the company
Our client is a world leader in the retail space. They are not just a retail giant; they're a technology-driven powerhouse aiming to revolutionize the retail landscape. In partnership with Milestone IT, we're seeking an exceptional Group Solutions Manager specializing in ServiceNow. Our client is seeking an experienced specialist who can help improve the digital journey of the service ecosystem.

Role Overview
As the Group Solutions Manager for ServiceNow, you're not just a tech whiz but a digital visionary. You'll lead, manage, and inspire a team of dedicated ServiceNow specialists. Become the internal product owner and make game-changing decisions that propel them to new heights.

Key Responsibilities

Define and implement ServiceNow strategy that aligns with business goals
Engage with stakeholders to gather requirements and translate them into ServiceNow solutions
Manage a highperforming team responsible for ServiceNow administration and functional analysis
Monitor KPIs and generate actionable insights for continuous improvement
Stay updated with ServiceNow updates, ensuring optimal utility and system health

You're Perfect If You...

Hold a bachelor's degree in IT, Computer Science, or a related field
Have a minimum of 5 years of handson experience with ServiceNow implementation and management
Possess excellent stakeholder management skills
Are ITIL and ServiceNow certified
Have the knack for translating technical jargon into language that business stakeholders understand
Are a natural leader and a superb communicator

What's in it for You?

Competitive salary and performance bonuses
Continuing education and certification opportunities
Flexible work arrangements
Fasttrack career progression
A workplace culture that values innovation and inclusivity

Our client is seeking an individual located in Victoria that is able to deliver complex solutions whilst maintaining stakeholder engagement.

This is a brilliant opportunity to join one of Australia's most highly regarded organisations in a position that will challenge you with a truly exciting working culture.