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    Guest Service Manager - Perth, Australia - Westin Hotels & Resorts

    Westin Hotels & Resorts
    Westin Hotels & Resorts Perth, Australia

    5 days ago

    Default job background
    Full time
    Description
    Additional Information Full Time
    Job Number
    Job Category Rooms & Guest Services Operations
    Location The Westin Perth, Hay Street, Perth, Western Australia, Australia VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Management

    Guest Services Manager

    We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you

    Our Company

    Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8, properties, you'll find us in your neighborhood and in more than countries and territories across the globe. Learn about our hotel brands Your World.TM

    Our Brand

    The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.

    Rise with Westin Perth

    The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.

    You will be:

  • Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
  • Representing property management in resolving any guest related situation.
  • Leading Front Office Teams
  • Maintaining Guest Services and Front Desk Goals
  • Ensuring Exceptional Customer Service
  • Implementing Projects and Policies
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Support with Rostering and Training of the Front Office department
  • Focusing on Guest Voice

    • Qualifications & experience:

  • Experience in daily operations of a hotel
  • Current WA RSA essential for this role
  • Current Drivers Licence, manual preferred
  • Hospitality experience is essential
  • Must be well organised, efficient and have excellent people skills
  • Leadership experience

    • You are / have:

  • Friendly, confident, vibrant and professional personality
  • Previous hotel experience in the guest services, front desk highly regarded
  • Full Time Australian working rights
  • Exceptional communicator and guest orientated persona
  • Excellent Computer and Office knowledge

    • Life. With the Works.

    Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

  • Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all Marriott Brands
  • Flexible work options
  • Hotel perks like accommodation and food & beverage discounts
  • Enhanced superannuation
  • Travel & stay benefits including eligibility into our Bonvoy loyalty program
  • Incentive, recognition, and wellbeing programs
  • Excellent career growth and learning opportunities
  • Access to EAP services

    • We look forward to reviewing your applications

    Only successful candidate will be contacted.

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