Service Management - Perth, Australia - Western Power

Western Power

Verified Company

Perth, Australia

3 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Service Management - Service Delivery Mgmt:

Location: Perth Head Office, WA, AU
20-Feb-2023This is a unique and exciting time to be a part of the Tech & Data Services team at Western Power. We are at the forefront of the energy transition in leveraging existing and new technologies, including microgrid, stand-alone power systems (SPS), battery storage solutions and incorporating increased levels of renewable energy such as roof top solar into the energy system. We're transforming the electricity network ensuring a cleaner, brighter and more resilient energy supply for the next generation.

We're also working hard on enabling the decarbonisation of the energy system by converting more of our energy consumption to electricity, including electric vehicles (EVs) as well as other initiatives to enable industry sectors to reduce emissions by making the switch.

We support Western Power's objectives through fit-for-purpose data so the business can extract maximum value from our assets in any work location.

We need your support to ensure appropriate techniques and tools are used to deliver solutions to the business that they can use to generate insights that yield better & faster decisions, using data they can trust and understand.

We believe that Tech & Data is the best place to be in Western Power because it's not often that you get the chance to establish a whole new capability within a large organisation in WA.

Everyone in the team is passionate about making it work and making it work well; we're a hands-on, conscientious bunch, and always look for opportunities to improve.

Tech & Data Services is the 'engine room' but we're not just stoking the boilers, we're developing the machine. Keep reading if you'd like to learn more

About the Role:

This role is accountable for managing the delivery of ICT services from internal and external service providers to ensure that customer expectations are met.

Provides ownership and strategic leadership for the efficient and effective execution of ITIL processes.

About you:

The successful applicant will be experienced and competent in the following:

8-10 years ICT or Business experience, including experience in the delivery of IT Service Management:
Broad and extensive understanding of information technology and industry trends;
In depth understanding of ITIL framework and ICT Service Management best practice;
Experience leading under pressure in crisis situations;
Experience providing services to demanding internal customers;
Experience in delivering business focussed outcomes;
Used to data driven and risk management approach to decision making;
Commercial acumen and experience managing outsourced service providers.

At Western Power, we live and breathe our values. Here's how the Tech & Data Services team align...

Safety First - Safety is critical to our business; we are not only passionate about our physical safety, but the psychological safety of our people. We are also keen to drive technology solutions to alleviate risks. Through automation and maintenance of accurate data sets, we can minimise our error margins as we advance our capabilities as a business.

Customer Focus - Our customers and communication are at the core of Western Power's purpose and digital technology is rapidly changing how we engage and improve our customer experience.

Be Bold - With the Western Australia's unique combination of 'islanded' electrical network, sunshine and wind; we are world leading in impact of renewables in the energy system and network. Tech & Data are well placed to utilise existing data to learn from past experiences; we can leverage this to be bold and innovative in the solutions we provide.

Teamwork - Teamwork for Tech & Data extends well beyond our technology colleagues; we need to understand and collaborate throughout the business for Western Power to be successful.

What's on Offer?
At Western Power, the secret to our power is our people.

As an employee at Western Power, we offer: