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Customer Service Officer
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Melbourne

    Customer Service Officer - Melbourne, Australia - Flexhive

    Flexhive
    Flexhive Melbourne, Australia

    Found in: Talent AU C2 - 4 days ago

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    Full time
    Description

    flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to details.

    About the role:

    • Open position across Melbourne
    • Full-time hours
    • Jobs are in urban locations and close to public transport: Elizabeth St location
    • Easy to fill timesheet, on-time weekly payment, and option for Real-Time Remuneration

    As Customer Service Officer, your responsibilities will include:

    • Answer incoming calls and respond to email correspondence in a fast-paced environment
    • Display intermediate computer literacy skills and the ability to follow a process/script
    • Build strong relationships with new and existing customer
    • Process and track orders, and assist clients with transactions and inquiries
    • Work effectively as part of a team environment to achieve own and team objectives
    • Manage time and organise own workload against performance expectations
    • Ensure all administrative compliance requirements, data entry and an efficient client engagement journey are met.

    Requirements:

    • 1 year of call centre or inbound or outbound call experience is needed to apply
    • Ability to work under pressure in a highly agile and fast pace operational environment.
    • Solves problems while following a clear set of guidelines and rules.
    • Demonstrates resilience and calm when dealing with complaints or challenging situations.
    • Professional demeanour with a high level of integrity.
    • Experience working in a call centre environment is desirable but not necessary.

    We are looking for a customer service superstar with excellent communication skills and a proven ability to communicate effectively and sensitively with a diverse range of people.

    Join the Hive and expand your opportunities: Apply once, access many.

    As a flexhive member, enjoy benefits like 50+ retail savings, preferred super fund rate, and access to our learning platform (coming soon). By joining our talent pool, you'll be considered for multiple job opportunities.

    Our 4-step process:

    1. Submit Application
    2. Complete Work Preference Survey
    3. Onboarding Training

    ******

    flexhive by Hudson opens a world of flexible jobs at your fingertips. We employ 100+ staff, pay over 1200 temps in Australia & New Zealand and grow weekly.

    flexhive is part of Hudson Recruitment Group, one of APAC's most prominent independent recruitment agencies.

    Join us on Insta: @hiflexhive

    ******

    By applying, you accept to receive a follow-up email and text message to enter our qualification process.

    Reference number: BBBH231564
    Profession:Administration & Office SupportCustomer Service

    Company: Hudson Australia
    Date posted: 10th Apr, 2024

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