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- Maintain real-time knowledge of product availability and dispatch capacity.
- Ensure all customers have access to the booking systems for timely booking and dispatch of product.
- Clarify booking and load amendment processes for customers.
- Set appropriate capacity and constraints in the booking systems for timely product delivery.
- Respond promptly to customer problems and contribute to improving the customer experience.
- Ability to develop relationships with internal stakeholders.
- Understand timing and mechanical processes of product dispatch.
- Effectively communication with stakeholders regarding terminal dispatch capacity.
- Attention to detail and organizational skills.
- Ability to problem solve and collaborate effectively.
- Strong verbal and written communication skills.
- Previous customer service experience preferred, particularly in the agricultural industry.
- Ability to problem solve and think quickly.
- Quality Control experience is a plus.
Customer Service Officer - Melbourne, Australia - Veritas Recruitment
Description
We are seeking an experienced Customer Service Representative to join one of Australia's leading agricultural suppliers based in Melbourne CBD on a temporary basis for 3 months, with the potential for extension. The current team are committed to providing personalised customer service and ensuring efficiency and consistency.
Key Responsibilities:
Key Qualities & Characteristics:
Key Requirements:
How to Apply:
If you meet the requirements and are interested in joining our collaborative team, please submit your resume and a cover letter explaining why you are the ideal candidate for this position.