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    Service Desk Officer - Melbourne, Australia - Michael Page

    Michael Page background
    Temporary
    Description

    About Our Client

    My client has an immediate requirement for a Service Desk Officer who will be providing technical support throughout the broader organisation. This is an initial 12-month with likelihood of extension.

    Job Description

    As the Service Desk Officer you will be responsible for:

    • Service Desk ticket management (e.g., Service Now)
    • User/Account administration (e.g., Active Directory, Business Systems)
    • IT Asset Management (hardware & software)
    • Microsoft experience (Teams, 365, Windows 10)
    • Remote Desktop support

    The Successful Applicant

    The successful applicant will ideally possess the following:

    • Significant Level 1 knowledge.
    • Strong communicator, both written and verbal with a high proficiency in the English language.
    • Excellent telephone manner.
    • Confident in servicing staff at all levels of the organisation, including senior
      management and board level executives.
    • Self-starter with drive and desire to work efficiently when unsupervised.
    • Acts as a team player within the Service Desk team.
    • Australian Citizen or Permanent Resident.


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