Jobs
>
Brisbane

    Client Service Consultant - Brisbane, Australia - Macquarie Group Limited

    Macquarie Group Limited
    Macquarie Group Limited Brisbane, Australia

    1 week ago

    Default job background
    Full time
    Description
    Client Service Consultant

    Brisbane, Sydney

    The Client Service Team supports our customers of our retail bank and will be the first point of contact for clients via live chat.

    At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.

    What role will you play?

    As a Client Service Consultant, you will be responsible for understanding client needs about their financial products and services. You will demonstrate the ability to ask the right questions and find the right solutions for our customers via live chat and phone where required. This will include occasionally making outbound calls to our Clients, Advisors or Brokers

    You will identify and escalate issues to supervisors including opportunities for improvement on our best practise guides and direct queries to the appropriate support teams.

    What you offer
    • Customer service experience, prior experience using live chat would be an advantage but not essential
    • Proven background in achieving and exceeding individual targets and ensuring accurate delivery of customer enquiries and instructions
    • Ability to adhere to standards by following contact centre processes and guidelines
    • Exceptional communication skills, including written and verbal with a proven exceptional level of accuracy
    • Strong time management skills, decision making skills, and prioritisation skills.
      We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

      Benefits
      • Hybrid and flexible working arrangements
      • Wellbeing and service bonus leave
      • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
      • Paid volunteer leave and donation matching
      • Range of benefits to support your physical, psychological and financial wellbeing
        Our Banking and Financial Services Group recognizes the world is changing, and the way in which we do our work is changing too. If you join our team, you'll be empowered to work in the way that best suits you, whilst delivering for our clients, our business and our people. Whether it's from home, in an office or a combination of both, our people work where it best suits them in Australia.

        If you are looking for an opportunity to develop your career in a global organisation and join a dedicated and supportive team, apply today.

        About Banking and Financial Services

        Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

        Our commitment to Diversity, Equity and Inclusion

        The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

        We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

        #LI-hybrid

        About Macquarie

        A career at Macquarie means you'll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future.

        Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

        Find out more at

        Job no: BFS
        Work type: Permanent - Full time
        Location: Brisbane, Sydney
        Category: Junior, Administration & Support, Customer Service, Operations, Retail Banking, Other
        Group: Banking and Financial Services
        Division: Client Service & Support
        Recruiter: Hannah Lewis
        Opening Date: 25/4/2024
  • Telstra

    IT Customer Service Consultant

    1 day ago

    Telstra Brisbane, Australia

    Employment Type · Permanent · Closing Date · 8 Nov :59pm · Job Title · IT Customer Service Consultant · Job Summary · The Customer Service Consultant will fulfil and resolve requests raised by Defence customers by answering all inbound calls, action all Incident, Service Request ...

  • TenacityCX

    Client Services Consultant

    5 days ago

    TenacityCX Brisbane, Australia

    Permanent, Full Time roles available - Hybrid work from home/office flexibility · - $77-80k package, ongoing training and development · - True career development and progression opportunities · Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer ...

  • KBH Solutions

    Customer Service Consultant

    46 minutes ago

    KBH Solutions Brisbane, Australia

    Salary of $60K plus Super and Bonuses · - Hybrid working from Home and Office · - Based in Brisbane CBD - Close to public transport · We are currently looking for a Customer Service Consultant for this Not-for-Profit boutique insurance agency, handling inbound calls from customer ...

  • Davidson Group Services

    Customer Service Consultant

    3 days ago

    Davidson Group Services Brisbane, Australia

    **About the Company** · Our client is a multi-faceted care-services organisation, who strive to better the lives of some of our most community members. · A high workload has dictated the need for several Customer Service Officers to assist their busy team over an 8 to 10 weeks pr ...

  • Davidson Group Services

    Customer Service Consultant

    1 week ago

    Davidson Group Services Brisbane, Australia

    **About the Company** · Our client is a multi-faceted care-services organisation, who strive to better the lives of some of our most community members. · A high workload has dictated the need for 4 Customer Service Officers to assist their busy team over a 10 week project startin ...

  • TenacityCX

    Client Services Consultant

    5 days ago

    TenacityCX Brisbane, Australia

    True career pathways and progression opportunities · - Full Time permanent opportunity - Hybrid work from home/office flexibility · - $75k Package - Highly reputable brand · Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Conta ...

  • Macquarie Group Limited

    Wealth Service Consultant

    1 day ago

    Macquarie Group Limited Brisbane, Australia

    Our passionate team help and support advisers and clients across Australia regarding our wealth management products, including cash management accounts, self-managed super funds, term deposits, online trading accounts and our wrap platform. · At Macquarie, we are working to creat ...

  • TenacityCX

    Client Services Consultant

    5 days ago

    TenacityCX Brisbane, Australia

    $75k - $77k Package - Highly reputable brand · - True career pathways and progression opportunities · - Full Time permanent opportunity - Hybrid work from home/office flexibility · Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience an ...

  • IAG New Zealand

    Client Services Consultant

    1 week ago

    IAG New Zealand Brisbane, Australia

    **The Role** · We currently have an opportunity available for a Client Services Consultant to join the IAG team located in Bendigo. In this position you will be responsible for handling incoming calls from new and existing customers to assist them in choosing the right coverage f ...

  • FUJIFILM

    Service Delivery Consultant

    1 week ago

    FUJIFILM Brisbane, Australia

    Exciting opportunity to work for a global organisation · - Ongoing professional development and learning opportunities · - Permanent full time role - Immediate start · **OUR STORY** · FUJIFILM have a proud history of providing innovative products and services that contribute to t ...

  • Dye & Durham Corporation

    Customer Service Consultant

    1 day ago

    Dye & Durham Corporation Brisbane, Australia

    **Customer Support Consultant ‎ ‎- Brisbane - Onsite** · **Please note this position is a 1 year FTC (Full Time Contract)** · **WHO ARE WE?** · Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & D ...

  • Pure Source Recruitment

    Customer Service Consultant

    2 days ago

    Pure Source Recruitment Brisbane Central Business District, Australia

    Positive, supportive and social environment in beautifully modern office space · - Regular working hours of 8:00am - 5:00pm Monday - Friday, with no overtime · **About the Role** · - Reporting directly to the Customer Service Team Leader, you will be working within a small team o ...

  • Macquarie Group Limited

    Leasing Service Consultant

    1 day ago

    Macquarie Group Limited Brisbane, Australia

    Be a part of the high performing team who plays a crucial role within Macquarie by assisting our customers every day, providing them with the best solutions to meet their needs. · At Macquarie, we are working to create lasting value for our communities, our clients and our people ...

  • Davidson Group Services

    Customer Service Consultant

    41 minutes ago

    Davidson Group Services Brisbane, Australia

    **About the Company** · Our client is a multi-faceted care-services organisation, who strive to better the lives of some of our most community members. · A high workload has dictated the need for 2 Customer Service Officers to assist their busy team over a 6 weeks project startin ...

  • FUJIFILM

    Service Delivery Consultant

    30 minutes ago

    FUJIFILM Brisbane, Australia

    Exciting opportunity to work for a global organisation · - Ongoing professional development and learning opportunities Permanent full-time role - Immediate start · **OUR STORY** · FUJIFILM have a proud history of providing innovative products and services that contribute to the a ...

  • Bank of Queensland

    Customer Service Consultant

    6 days ago

    Bank of Queensland Brisbane, Australia

    **About the Role** · As a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers across all our banking products at our Newstead Head Office. · The role is phone based and all our calls are inbound enquiries from our BOQ customers. It's a fun ...

  • Pure Source Recruitment

    Customer Service Consultant

    1 week ago

    Pure Source Recruitment Brisbane Central Business District, Australia

    Positive, supportive and social environment in beautifully modern office space · - Regular working hours of 8:00am - 5:00pm Monday - Friday, with no overtime · **About the Role** · - Reporting directly to the Customer Service Team Leader, you will be working within a small team o ...

  • Bank Australia

    Customer Service Consultant

    1 week ago

    Bank Australia Brisbane, Australia

    Posted: 21/11/2023 · Closing Date: 21/12/2023 · Job Type: Contract · Location: Brisbane South · Job Category: Banking and Financial Services · Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the pla ...

  • Atturra

    Service Desk Consultant

    1 day ago

    Atturra Brisbane, Australia

    Career Development, Career Mentorship opportunities · - Employee benefits, recognition, and wellbeing platform · - Support for family and caring responsibilities,including paid parental leave · **Why is this an exciting opportunity?** · Atturra is an Australian owned ASX-listed a ...

  • BUSY Ability

    Consultant, Disability Services

    45 minutes ago

    BUSY Ability East Brisbane, Australia

    Posted: 20/02/2023 · Closing Date: 20/03/2023 · Job Type: Permanent - Full Time · Location: East Brisbane · Job Category: Employment Services · **Our vision is to have more people in jobs, more people learning new skills, and more communities exposed to positive change, in partne ...