Service Delivery Consultant - Brisbane, Australia - FUJIFILM

FUJIFILM

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Exciting opportunity to work for a global organisation

Ongoing professional development and learning opportunities Permanent fulltime role
Immediate start

OUR STORY

FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society.

We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

THE OPPORTUNITY
We have an exciting permanent full-time opportunity for a
Service Delivery Consultant to join our team in Brisbane, QLD.

Reporting to the Account Delivery Manager, your main responsibility will be to manage our existing client contract while growing relationships and exceeding clients expectations and increase satisfaction result.

Key Responsibilities:

Operational performance by ensuring KPI/SLA's are managed, analysed and reviewed in all client sites
Manage client contract including asset register, operational documents, continuous improvements ideas and customer reviews Position Description
Deliver account strategy in alignment with the Service Delivery Model and report to the company/Client(s) management monthly
Effective use of systems, processes and procedure through:
Root cause analysis of complaints with a view to reducing trends
Management of customer feedback in a timely manner, following escalation processes where appropriate
Utilise Managed Print Services reporting, review resourcing and schedules on a quarterly basis whilst maintaining KPIs Manage P&L to achieve operational target in revenue, cost and Gross profit

Skills & Qualifications

Intermediate Microsoft Office skills including expertise in Microsoft Excel
Ability to build strong internal and external networks and engage with cross functional stakeholders
Ownership and accountability of endtoend customer interactions
Ability to perform a facetoface customer presentation
Ability to demonstrate strong analytical and diagnostic skills Communicate clearly and confidently with internal and external stakeholders

BENEFITS:

In house training and development and Generous Educational Assistance policy.
Diverse Career Development opportunities.
Employee Discounts through our "Gold Pass" rewards platform.
Income Protection and Life Insurance. Salary Packaging & Novated Leasing available.

**OUR COMMITMENT
**Diversity & Inclusion
Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

**Vaccination Policy
The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU