Customer Service Consultant - Annerley, Australia - Davidson Group Services
Description
About the Company
Our client is a multi-faceted care-services organisation, who strive to better the lives of some of our most community members.
A high workload has dictated the need for 4 Customer Service Officers to assist their busy team over a 10 week project starting immediately.
About the Role
Your responsibilities will include
- Phone potential clients to gather information to complete documentation
- Entering data into spreadsheets and systems
- Working with online tools to generate optimised routes
- Rostering staff and/or rostering contractors to locations
- Ability to build rapport quickly to ensure service excellence that leads to prompt resolutions of queries, problems or complaints.
- Treating and taking ownership of each contact in a professional and consultative manner
About You
- Excellent Communication Skills
- Exceptional customer service skills and the ability to build rapport quickly
- Collaborative problem solver
- High level of empathy and emotional resilience
- Ability to multitask
The Benefits
- Participate in meaningful work that contributes to the wellbeing and development of others
- Become a part of a valued team
- Great hourly rate $32.98 p/hr + Super
- Annerley location
More jobs from Davidson Group Services
-
Procurement Category Manager
Melbourne, Australia - 4 weeks ago
-
Communication and Change Manager
Brisbane, Australia - 2 days ago
-
Business Change Manager
Melbourne, Australia - 6 days ago
-
Tech Risk and Compliance Manager
Melbourne, Australia - 1 week ago
-
Finance Analyst
Geelong, Australia - 5 days ago
-
Strategic Sourcing Portfolio Manager
North Ryde, Australia - 3 weeks ago