Customer Service Consultant - Brisbane, Australia - Davidson Group Services
Description
About the Company
Our client is a multi-faceted care-services organisation, who strive to better the lives of some of our most community members.
A high workload has dictated the need for several Customer Service Officers to assist their busy team over an 8 to 10 weeks project starting 14th August.
About the Role
Your responsibilities will include
- Phone potential clients to gather information to complete documentation
- Entering data into spreadsheets and systems
- Working with online tools to generate optimised routes
- Rostering staff and/or rostering contractors to locations
- Ability to build rapport quickly to ensure service excellence that leads to prompt resolutions of queries, problems or complaints.
- Treating and taking ownership of each contact in a professional and consultative manner
About You
- Excellent Communication Skills
- Exceptional customer service skills and the ability to build rapport quickly
- Collaborative problem solver
- High level of empathy and emotional resilience
- Ability to multitask
The Benefits
- Participate in meaningful work that contributes to the wellbeing and development of others
- Become a part of a valued team
- Great hourly rate $32.98 p/hr + Super
- Annerley location
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