Forecaster - Docklands, Australia - Australia and New Zealand Banking Group Limited (ANZ)

Australia and New Zealand Banking Group Limited (ANZ) Docklands, Australia

Found in: Talent AU C2 - 6 days ago

Full time

Description

Forecaster

Req ID: Department: AR Customer Services Ops Operations Performance Division: Australia Retail Location: Docklands

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they're buying a home, building a business, or saving for things big or small.

As a Forecaster, your role is to assist with the design of a robust framework for forecasting that will be implemented by the various lines of business supported, to ensure effective decisions can be made, to improve service delivery performance for our customers by driving strategic operations management and control capability, underpinned by effective longer-term planning, analytics, and contingency planning.

This role is accountable for:

Ensuring the defined principles, tools, templates and practices significantly uplift our standards around controlling our operation on an intra-day, day/week, week/month, month/quarter and longer time horizons

The toolset developed needs to be designed so that it is accessible to all levels of leadership from Team Leaders to Executives and drives proactive decision making around operational control

Ensuring the forecasts and analysis provided are logically structured and make use of proper statistical methods; fit for purpose and reflect the structure of the team(s) in a way that makes sense and demonstrates understanding of the business

Providing value added ad-hoc analytics to manage change and continuous improvement, and being appropriately resourced to manage this

Providing insights and tools for decision making around long-term capacity and FTE management decisions

Coaching the leaders to better understand their forecasts, plan effectively and make the best use of their FTE resources

The role is expected to challenge the way things are done to identify ways to improve the value that existing processes deliver to the business. It is a proactive role, both in identifying opportunities and driving improvements to key business processes and technologies, and in collaborating with stakeholders in the business to implement change and improve the customer experience.

Role Location: Collins Street, Docklands VIC
Role Type: 12-month Secondment/Fixed term opportunity, Full-time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

Proven ability in undertaking complex analysis using sophisticated processes and evaluating outcomes. Drawing essential links between disparate data. High level of competency of Excel and other data manipulation tools required.

Strong Stakeholder Management skills, including presentation of analysis and recommendations, relationship building and delivering insights that support strategic decision making.

Excellent problem-solving skills using data to support recommendations and escalations.

Places a strong emphasis on accuracy and quality.

Proficiency in programs/languages such as SQL, Python and R highly regarded

You're not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So, why join us?

There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Job Posting End Date

03/05/, 11.59pm, (Melbourne Australia)

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