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Services Consultant
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Services Consultant
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Customer Service Consultant
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Customer Service Consultant
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Customer Service Consultant
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Customer Services Consultant
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Professional Services Consultant
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Customer Service Consultant
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Senior Professional Services Consultant - Haymarket, Australia - Infoblox
2 days ago
Description
It's an exciting time to be at Infoblox.Named a Top 25 Cyber Security Company by The Software Report and one of Inc.
magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services.
Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone.
Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.
We are looking for a Senior Professional Services Consultant to join our APJ Professional Services team in Australia or Singapore, reporting to the regional Professional Services director.
In this role, you will work to accelerate customer adoption of our products by providing installation services and technical leadership for Infoblox products by working closely with customers, Account teams, Support teams, and Professional Services partners and subcontractors.
A major focus of the role is to enable implementation partners in the region to configure, deploy, and implement Infoblox solutions.
You will be expected to hit billable utilization targets, as well as ways to add value to our customers.This is an exceptional opportunity to join a strong, growing, successful, and innovative organization.
Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration.
You are the ideal candidate if you have experience with Professional Services delivery and are dedicated to providing outstanding customer service and satisfaction.
What You'll Do:
Understand customer business requirements and pain pain-points, and be able to translate them into actionable implementation projects
Lead customers to Infoblox product adoption as quickly as possible by configuring and deploying Infoblox products, working closely with customer teams
Create project technical documentation
Perform upgrades/refreshes for customer environments
Mentor implementation partners, including technical knowledge transfer
Execute on the Professional Services go-to-market (GTM) strategy across the APJ region to drive new and existing qualified business opportunities and maximize new sales and cross-sell opportunities
Contribute to the Professional Services knowledge base
What You'll Bring:
Bachelor's degree in Computer Science/Engineering or equivalent
8+ years of experience in professional services delivery and consulting; Infoblox, Blue Cat, or security networks experience is a plus
Experience working in a Saa S networking and/or security is a plus
Excellent communication skills, influencing skills, and the ability to present at internal and external meetings
Ability to communicate with management on recommendations and best practices
A customer-centric mindset, and the willingness to take the initiative to do the right thing for the customer
Good technical knowledge of security concepts and implementations/products is an added advantage
Ability to travel up to 40%
What Success Looks Like:
After six months, you will...Work closely with Infoblox customers to implement our solutions
Complete and attain significant progress in certification for Infoblox products
Meet metrics for utilization and customer satisfaction
After about a year, you will...Be a primary technical resource for Infoblox products for implementation and consulting
Enable a core group of implementation partners in the APJ region to deliver Infoblox services
Be a subject matter expert for Infoblox NIOS, Blox One DDI, and Blox One Threat Defense
Be an expert in the full lifecycle of Infoblox Standard Migration Methodology
We've got you covered Our holisticbenefitspackage includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture.
We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life.
We have a strong culture and live ourvaluesevery day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.
Why Infoblox?We've created a culture that embracesdiversity, equity, and inclusionand rewards innovation, curiosity, and creativity.We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change.
So, whether you're a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career.
Check outwhat it's like to be a Bloxer.We think you'll be excited to join our team.#LI-KL2
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