Customer Service Consultant - Sydney, Australia - people2people

people2people

Verified Company

Sydney, Australia

6 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Temporary position with a potential to extend permanently

Fast paced and fun environment
Supportive team and training provided

The Company

Join this leading Medical Insurance company, as a customer service consultant to help manage the inbound calls from members.

Being the first point of contact for the customers is a crucial role within the business and detailed training is provided to ensure you can be the best at what you do.

The Role

Be the key person in connecting with members and handling calls through to resolution
Manage the inbound call volume, keeping the member in mind at all times
Processing members' insurance estimates and amendments
Be actively engaged with members to provide them with accurate and timely information on products/services
Have availability to work with a rotating roster between the hours 8am 8pm Monday
Friday

Your Skills and Expertise

A people person who communicates well, especially over the phone
Motivated and strive for excellence in all they do
Energised to thrive in a fast paced, fun and supportive team environment
Strong with your administrative competencies with high computer literacy in Microsoft suite