Jobs
>
Sydney

    Customer Service Specialist - Sydney, Australia - University of New South Wales

    University of New South Wales
    University of New South Wales Sydney, Australia

    2 days ago

    Default job background
    Description

    At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

    As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

    At efm, you will gain exposure to diverse industries and develop transferable skills like strategic thinking, problem-solving and project management. The work is complex. The environment is fast-paced. The people are driven. Are you ready?


    About the role

    We are currently looking for motivated Customer Service Specialists, or Internal Account Managers (IAMs) as we call them here, to join our dynamic and vibrant team. Reporting to a Customer Service Team Lead, you will be responsible for delivering an unparalleled experience to your dedicated portfolio of customers.


    Role Responsibilities

    At efm no two days are the same That said, the core duties of the role include:

    • Supporting and managing of the day-to-day movement of freight within your portfolio
    • Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
    • Reviewing and reporting on daily freight movements
    • Resolving enquiries in a way that provides a no better experience
    • Escalating priority issues when required relating to all aspects of your accounts
    • Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers


    Skills and Experience

    • Sound computer skills including Microsoft Office Suite
    • Strong written, verbal communication and problem-solving skills
    • Tertiary qualification or 2+ years experience in Customer Service
    • Resilience, passion and ability to work under pressure
    • A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

    At efm, you'll be a valued part of a fast-growing company that's respected as the leader in its field.

    You will:

    • Strong focus on regular and ongoing professional development training, enhancing skills and career progression
    • A dynamic and empowering culture, where we challenge each other to do it better
    • An opportunity to be part of an industry leader
    • Competitive salary and bonus scheme
    • Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer
    • Comprehensive coverage of travel expenses and accommodation provided for annual efm events in Melbourne

    Application Dates:
    26 Mar 2024, 04: May 2024, 13:59

    • Position: Customer Service Specialist (IAM)
    • Location:
      • Sydney (Australia)
    • Employment type: full-time
    • Business and Commerce
    • Logistics and Supply Chain
    • Work Rights:
      • Australian Citizen
      • New Zealand Citizen
      • Australian Permanent Resident

    Search for more jobs

    Search and filter for more relevant results.

    #J-18808-Ljbffr
  • Heinemann

    Customer Service Specialist

    23 hours ago

    Heinemann Sydney, Australia

    For our office located at Sydney International Airport we are looking for a Customer Service Specialist. The Customer Service Specialist is a first point of contact for all customers within Heinemann Australia. The primary role of a Customer Service Specialist within the team is ...

  • Beyond Bank Australia

    Customer Service Specialist

    23 hours ago

    Beyond Bank Australia Sydney, Australia

    **Introduction**: · We currently have an exciting opportunity for a Customer Service Specialist in Chatswood · Attention all Customer Service Specialists · $40.78 per hour (casual rate), Monday to Friday · The role covers Chatswood location · With branches across the nation and e ...

  • ACM Healthcare

    Service Now Specialist

    1 day ago

    ACM Healthcare Sydney, Australia

    **ServiceNow Specialists** · - **Estimated Start Date**:Monday, 13 May 2024 · - **Initial Contract Duration**:6 months · - **Extension Term**:6 months · - **Number of Extensions**:2 · - **Working Arrangements**:Minimum 2-3 full days per week in the office. Remote/flexible work**. ...

  • Halcyon Knights

    Applications Services Specialist

    23 hours ago

    Halcyon Knights Sydney, Australia

    Work for a forward-thinking Higher Education institute · - Team environment that supports innovation, accountability and empathetic approach · - Making a difference by adding value to students, peers and stakeholders alike · **Applications Services Specialist (HRIS)** · - Attract ...

  • Uniting

    In-home Services Specialist

    23 hours ago

    Uniting Sydney, Australia

    With over 10,000 employees and volunteers working across more than 300 sites, our services are in the areas of aged care, disability, community services and chaplaincy. · **About the role** · **Duties and responsibilities**: · As the In-Home Service Specialist, your responsibilit ...

  • Philips

    Customer Service Specialist

    5 days ago

    Philips Sydney, Australia

    **Job Title**: Customer Service Specialist · Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. · But it's ...

  • First Global Management Services, Inc.

    Event Service Specialist

    6 days ago

    First Global Management Services, Inc. Sydney, Australia

    **Building A Brand Starts With Our Story** · FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent i ...

  • people2people

    Customer Service Specialist

    3 days ago

    people2people Sydney, Australia

    As a result of growth and internal promotion, this leading Medical Insurance company is seeking a permanent Member Service Specialists to join their team. Priding itself on building expert professionals, this business heavily focuses on training, developing, and promoting their s ...

  • people2people

    Customer Service Specialist

    3 days ago

    people2people Sydney, Australia

    As a result of growth and internal promotion, this leading Medical Insurance company is seeking two permanent Member Service Specialists to join their team. Priding itself on building expert professionals, this business heavily focuses on training, developing, and promoting their ...

  • Commonwealth Bank of Australia

    Customer Service Specialist

    1 day ago

    Commonwealth Bank of Australia Sydney, Australia

    Customer Service Specialist - Estate Settlement Services · **Do Work That Matters.** · CommBank's Estate Settlement Services (ESS) are responsible for responding to inbound enquiries relating to Bereavement & Deceased Estate matters for our customers. We are a passionate team, de ...

  • people2people

    Customer Service Specialist

    3 days ago

    people2people Sydney, Australia

    3 month Temporary position with a potential to extend permanently or contract · - Fast paced and fun environment · - Supportive team and training provided · The Company · It's been described by a number of our Customer Service Specialist as the best onboard and training experienc ...

  • FUJIFILM

    Service Delivery Specialist

    5 days ago

    FUJIFILM Sydney, Australia

    **OUR STORY** · FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustain ...

  • Commonwealth Bank of Australia

    Customer Service Specialist

    3 days ago

    Commonwealth Bank of Australia Sydney, Australia

    Customer Service Specialist - Estate Settlement Services · **Do Work That Matters.** · CommBank's Estate Settlement Services (ESS) are responsible for responding to inbound enquiries relating to Bereavement & Deceased Estate matters for our customers. We are a passionate team, de ...

  • Fresha

    Professional Services Specialist

    1 week ago

    Fresha Sydney, Australia

    Given our exciting and progressive growth plans, we are looking for a **delivery-focused** and **passionate Implementation Specialist** to come and join our global business, **working initially 5 days a week from our office based in Sydney**. · Reporting directly to the Global He ...

  • Hatch

    Service Specialist l9od

    3 days ago

    Hatch Sydney, Australia

    ** This role is at Aon (not for Hatch)** · Hatch is supporting Aon to find a great Service Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for o ...

  • UBS

    Trading Services Specialist

    5 days ago

    UBS Sydney, Australia

    Trading Services Specialist · **Your role** · Would you like to help us enhance our client experience, now and for the future? Are you client orientated with high risk awareness? · Wealth Management Operations are the experts in how the firm operates. Our vision is to always enha ...

  • Philips

    Customer Service Specialist

    1 week ago

    Philips Sydney, Australia

    **Job Title**: Customer Service Specialist · Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. · But it's ...

  • Marsh McLennan

    Client Service Specialist

    1 week ago

    Marsh McLennan Sydney, Australia

    Client Service Specialist · **Company**: · Marsh · **Description**: · We are currently looking for a **Senior Coordinator (Insurance Operations)** to join our Team. The team specialize in the provision of insurance assisting with existing policy holders and new business opportuni ...

  • Commonwealth Bank

    Customer Service Specialist

    1 day ago

    Commonwealth Bank Sydney, Australia

    **Do Work That Matters **. · CommBank's Dispute Operations function is looking for a Customer Service Specialist to join our Compliance and Dispute Services team. · Disputes Operations are responsible for assisting CBA and Bankwest customers with the investigation and processing ...

  • DLL Group

    Client Services Specialist

    1 week ago

    DLL Group Sydney, Australia

    DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 ...