- Develop and implement customer service strategies to improve store performance and facilitate resolution of customer problems and complaints
- Develop and implement strategies to improve sales performance and maximise Net profit
- Maximise return from promotional activities by ensuring planning and compliance
- Report on regional financial and operational performance identifying and actioning significant budget variations or issues
- Monitor store stock management including margin management, stock levels, turnover, and shrinkage.
- Oversee and provide direction on staffing levels to achieve business outcomes
- Provide leadership, support and direction for the overall management of stores, including overseeing the effective utilisation of assets and resources.
- Identify and report any incidents, hazards, or unsafe practices and action any corrective actions from the Risk Management Department Audits, incident investigations and workplace inspection checklists
- Must have demonstrated experience in big box retail sales and customer service
- Must have established experience in a senior leadership role
- Demonstrated business management success
- Strong transactional / POS / cash management/ retail financials experience
- Strong communication skills (verbal and written)
- A positive attitude and passion for retail
- Salary + Profit Share + Company Car + Tools of Trade + Team discounts
- Supportive working environment with career opportunities across SRG
- Discounts through Australia's biggest retailers through FLARE HR
- A varied, exciting and ever evolving retail environment
- A chance to learn and grow your career in your chosen domain
- A vibrant, team orientated culture where we embrace pace and encourage new ideas
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Regional Manager Victoria - South Melbourne, Australia - Spotlight Retail Group (SRG)
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Description
Who We Are
Spotlight celebrated 50 years of being Australia's number 1 Creative retailer in 2023, starting from a small family stall in Melbourne's Queen Vic markets, to over 200 stores throughout Australia and South East Asia.
With a passion for driving a culture that is hands-on, so you'll lead with passion and encourage your team to contribute their ideas on how to improve business and build a great customer-focussed environment and improve profit.
The Spotlight Retail Group Comprises of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs , together with the exciting addition of Harris Scarfe , SRG is acknowledged as the market leaders within the Australian retail Space.
About the role
We are looking for an experienced and driven Regional Manager to manage 13 high volume stores throughout the Western Suburbs and regional locations
What You Will Be Doing
About You
Benefits:
If you have the kind of attitude that helped us grow from a family-run market stall to one of Australia's most successful family-owned retailers, then join us today.
#IND
