Safer Gambling Support Officer - Brisbane, Australia - Talent Web

Talent Web Brisbane, Australia

1 week ago

Description

Join a growing Safer Gambling team at one of Brisbane's leading entertainment and gaming organisations, where you a will play a key role in supporting vulnerable guests as part of the company's Responsible Gambling program.

Key Responsibilities:

Monitor and respond to signs of gambling problems in guests.
Support guests in making informed decisions about their gambling activity.
Manage Responsible Gambling-related exclusion and revocation processes.
Conduct welfare checks and respond to time play alerts.
Assist employees expressing concerns about their own gambling activity.
Assess data sources to ensure accuracy and confidentiality of exclusion orders.
Identify and promote business processes that reduce responsible gambling issues.
Assist in developing systems and reporting processes to monitor department strategy effectiveness.
Ensure compliance with statutory requirements, company policies, and procedures.

Qualifications & Skills:

Qualification in psychology, human behavior, healthcare, social work, or similar. Open to current students.
Experience in gaming industry, guest relations and Responsible Gambling programs would be advantageous.
Ability to develop productive relationships.

Requirements:

Ability to work different shifts (days, evenings and nights) including some weekend shifts.

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