Customer Success Manager, Insights and Social lxwg - Sydney, Australia - Hatch

Hatch

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This role is at Streem (not for Hatch)
Hatch is supporting Streem to find a great Customer Success Manager, Insights and Social to join their sales team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Streem.

About the role at Streem

The Insights and Social team at Streem is growing We are looking for an Insights and Social Customer Success Manager to join our Customer Service team.

You'll work with customers to define and deliver their Insights service and build, implement and manage their Streem Social platform.

The role will report to the Insights and Social Lead and in essence, is there to help support across a myriad of interesting, challenging and sometimes complex tasks designed to help grow the Insights and Social business.

Seniority

Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.

Core Responsibilities

Adoption and Success Management
Support customers gain value from the product / service. Including checkins, training, addressing blockers to adoption, and providing best practice advice

Strengths

Collaboration
Works with others by being open, clear in communication and listening to achieve goals

Service orientation

Actively seeks and develops strategies to help key stakeholders

Problem solving

Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Streem.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

To put it simply, Hatch is for everyone.

Salary:
$60, $120,000.00 per year

Work Location:
One location