Customer Success Manager ivzo - Sydney, Australia - Hatch

Hatch

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This role is at ezyCollect (not for Hatch)
Hatch is supporting ezyCollect to find a great Customer Success Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like ezyCollect.

About the role at ezyCollect
Real client success comes from the heart. You have the best client management and business consultancy skills around. You're passionate about engaging your clients and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, then you will love working with ezyCollect

We are a dynamic, high-growth, fast-paced company, with a vision to reduce late payments forever. We believe in fostering a flexible, results-oriented workplace where our clients come first. There are a lot of businesses who are adopting our product and we would love your help in taking care of our clients

The total salary offered for this role is between 75,000 and 105,000 AUD.

Seniority

Mid Level - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

Responsibilities

Adoption and Success Management
Support customers gain value from the product / service. Including checkins, training, addressing blockers to adoption, and providing best practice advice
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs

Relationship Building

Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

Strengths

Problem solving
Identifies problems and develops logical solutions that address the problems

Learning agility

Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

Collaboration

Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like ezyCollect.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

To put it simply, Hatch is for everyone.

Salary:
$80, $120,000.00 per year

Work Location:
One location