- Sydney CBD
- Hybrid (3 WFH days per week)
- 12-month contract with high potential to convert/extend
- Extensive product training on high-demand platform
- Bachelors Degree (or higher) in Information Technology (or similar)
- 3+ years' professional experience supporting SaaS / web-based applications
- Technical proficiencies in JavaScript (or similar programming language, i.e. Java / Python); MySQL / SQL and Linux
- Knowledge of ITIL principles
- Experience working with ticketing systems (e.g. Jira, Freshdesk, Zendesk, ServiceNow or similar)
- Must have strong interpersonal and stakeholder management skills as well as excellent written and verbal communication skills in English.
- Only Australian Citizens and Permanent Residents will be considered
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Application Support Engineer - New South Wales, Australia - Cox Purtell
Description
About the Company
Join a prominent software provider that offers a cloud-based platform renowned for managing digital workflows across IT, employee, and customer services. Their solutions streamline operations, automate processes, and boost productivity in various business functions, facilitating efficient digital transformation and improved experiences for customers and employees alike.
Employees, often describe the company culture as dynamic, innovative, and collaborative. There's a strong emphasis on teamwork and inclusivity, with many opportunities for personal and professional growth. The work environment is typically fast-paced, but employees also enjoy benefits such as flexible work arrangements, competitive compensation, and a range of perks designed to support their well-being and development. Overall, being part of the company often means being part of a supportive and forward-thinking community dedicated to driving positive change through technology.
About the role
As an Application Support Engineer, your primary responsibility would be to provide technical assistance and guidance to customers and stakeholders using the platform. This involves troubleshooting issues, resolving technical challenges, and ensuring smooth operation of applications for clients. You would collaborate closely with customers, developers, and other internal teams to diagnose and address issues efficiently, while also documenting solutions and best practices. Additionally, you may contribute to the development of support tools, resources, and knowledge bases to enhance overall customer satisfaction and product reliability.
About you
Ideal candidates for an Application Support Engineer position would possess a combination of technical proficiency, strong problem-solving skills, and excellent communication abilities. They should have a deep understanding of software applications and be capable of quickly grasping complex technical concepts. Attention to detail and the ability to work well under pressure in a fast-paced environment are crucial traits, as is the capacity to collaborate effectively with both technical and non-technical stakeholders. Adaptability, a customer-focused mindset, and a passion for continuously learning and improving would also be highly valued in this role.
Minimum Requirements
If you find that your skills and experience resonate with this position, we're eager to hear from you. Click the apply button or reach out to for further details.
