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Canberra

    Senior Service Delivery Officer - Canberra, Australia - ACT Government

    ACT Government
    ACT Government Canberra, Australia

    1 week ago

    act government background
    Full time
    Description

    Details

    : The DDTS ICT Service Desk is looking for an enthusiastic person with the right with the right mix of customer service and ICT knowledge to join our team. This person will be providing second level ICT Support to a broad range of staff working for the ACT Government.

    As part of the ICT Service Desk team, you will contribute to achieving positive service results within the parameters of team key performance indicators. Your daily duties will encompass answering phone calls, responding to emails, first and second level troubleshooting, and recording of ICT requests or incidents. There is also a requirement to provide face-to-face field support on a rotational basis.

    The successful applicant will possess a comprehensive understanding of ICT, know how to effectively communicate to troubleshoot common and complex problems, and provide training and mentoring for junior staff. If you think you have the relevant experience and skills, please review the Position Description and apply as per directed below.

    The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.

    Eligibility/ Other Requirements:

  • Hold or have the ability to obtain and maintain a CMTEDD issued Personal Vetting program certificate/clearance is essential.
  • A full driver's license class C is highly desirable.
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