Regional Tech Support Engineer - Sydney, Australia - Bridgestone Mining Solutions

Bridgestone Mining Solutions Sydney, Australia

4 days ago

Full time

Description

Bridgestone Mining Solutions Australia (BMSA) is a market leader in the OTR (Off the Road) Tyre industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge application of technology.

ATMS is a wholly-owned subsidiary of Bridgestone Corporation.

ATMS is dedicated to providing advanced tyre monitoring systems to the mining industry. Our solution, the Bridgestone iTrack system, has become the market leader in its field and continues to evolve in response to the needs of our users.

We are currently seeking a motivated Regional Tech Support Engineer to work primarily from a home office (WFH) with the potential for occasional travel for on-site support in person.

Reporting to the General Manager - Customer Support, and working closely with a global team of Tech Support Engineers, you will support our customers to maximise the benefits and effectiveness of using Bridgestone iTrack.

The Benefits

Global business - career development
Competitive salary - permanent full time role
WFH (work from home) with potential for occasional site visits

The Opportunity

Day-to-day remote monitoring and support of all ATMS solutions
Research, diagnose, troubleshoot, and identify/implement solutions
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate, timely reports and document knowledge
Work with the team to ensure all work is carried out in timely manner
Provide internal back-end support to the technical team, assisting with complex technical challenges
Coordinate roll-outs of system upgrades and configuration changes, ensuring seamless implementation

About You - Essential

Linux OS administration (good proficient level)
Networking troubleshooting configuration (including secure LAN solutions/tools such as Proxy, Firewalls, NAT routing)
Scripting ability
Basic data base management (SQL, Postgres)
Acceptance of occasional interstate travel
Current work rights in Australia

About You – Preferred

Experienced and/or skills in AWS and PHP

Join a global leader and grow your career

Apply today, immediate start.

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