- Be a part of the company that's reinventing the database, focused on innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with talented people around the globe
- Learn, contribute, and make an impact on the product and community
- Solid fundamentals in Linux, and networking
- Knowledge of Amazon Web Services, or other major cloud providers
- Ability to diagnose and troubleshoot problems across a variety of environments
- Patience, empathy, and a genuine desire to help others
- Fluency in a foreign language, especially Spanish, Japanese, or Mandarin
- Industry certifications such as RedHat Certified Engineer, AWS Certified Solutions Architect, or other related subjects
- Fundamental understanding of MongoDB, or other databases (for example, ElasticSearch, MySQL, Postgres)
- Previous application support experience
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Technical Services Engineer - Melbourne, Australia - MongoDB
Description
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments.
Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We're looking for individuals who want to dig into the details of how "big data" and "web-scale" systems are successfully assembled and operated every day by organisations of every size and flavour.
Cloud Technical Services Engineers are a key part of our elite Technical Services organisation that supports MongoDB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin. If you're passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.
We are looking to speak to candidates who are based in Melbourne for our hybrid working model.
Why MongoDB is a fantastic place to work and build your career
Responsibilities
As a Cloud Technical Services Engineer, you'll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist's terms for our customers, helping them understand, install, and use those applications well. You'll also troubleshoot technical problems with these products, and be an advocate for our users' needs, collaborating with the MongoDB product management and development teams on their behalf.
MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge base system, Cloud TSEs will increase the efficiency of our customers, other team members and departments throughout MongoDB.
You must be willing and able to work weekends. This is a full-time position working Tuesday to Saturday, based in-office at our Melbourne or Sydney location.
What we're looking for
We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. You'll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies. You should also have:
Bonus points
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