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    Field Service Engineer - Melbourne, Australia - Omnicell, Inc

    Omnicell, Inc
    Omnicell, Inc Melbourne, Australia

    4 days ago

    Default job background
    Full time
    Description
    Technical Field Service Engineer - Medical Automation Brisbane QLD Field Engineering (Engineering) Full time

    Key Responsibilities:


    • Provide technical service to the engineering team.

    • Demonstrate competence in various engineering disciplines, particularly related to RDS & PS24 products.

    • Conduct planned routine maintenance and corrective tasks on products and associated computer systems.

    • Perform duties in a professional and courteous manner, promoting company interests.

    • Manage car stock control effectively and complete service administration tasks promptly.

    • Provide customer training and instruction as necessary.

    • Handle Incotec tickets & tasks efficiently.

    • Act as a key contact point for customers in the designated region.

    • Report to the Field Service Team Lead Australia and matrix report to the Sr Manager Service.

    • Support Helpdesk and non-technical teams in other departments.

    • Undertake any other duties within the role as required.

    Minimum Job Requirements:


    • Higher education qualification HNC/ONC in Mechanical, Electrical, Electronics Engineering, or Mechatronics, or proven career history in field service or technical service.

    • Willingness to learn new products and technology.

    Experience:


    • Minimum three years of experience in customer support within the technology industry.

    • Extensive field service experience, engaging directly with customers.

    • Experience in fault diagnosis, troubleshooting, repair, or design of electrical/electronic circuits.

    • Experience with various systems and components including high-value machinery, pneumatic systems, sensors, computers, servo motors, etc.

    • Proficiency in using relevant software packages such as Microsoft Word & Excel.

    • Understanding of the Healthcare/Pharmaceutical industry is desirable.

    Skills:


    • Clear communication skills.

    • Ability to build and lead teams.

    • Strong written and verbal communication skills.

    • Conflict resolution and negotiation skills.

    • Collaborative teamwork skills.

    • Adaptability to change.

    • Listening skills.

    • Attention to detail.

    • Acceptance of constructive criticism.

    • Ability to react effectively to uncertainties.

    • Commitment to cost reduction/control.

    • Coaching and mentoring abilities.

    • Proficiency in Microsoft Office.

    • Advanced troubleshooting and communication skills.

    Aptitude:


    • Willingness to learn and troubleshoot.

    • Flexibility to travel and work away from home.

    • Good communication and customer-facing skills.

    • Possession of a clean driving license.

    Working Conditions:


    • Home-based hybrid working, living near motorway networks.

    • Travel throughout Australia required for field service work and training.

    • Occasional travel to the UK for training.

    • Role involves scheduled maintenance, ad hoc support calls, parts replacement, fault-finding, safety checks, and stock counting.

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